Godfather - Yes, I was kidding. I really didn't expect Thomas Knoll to intervene. And I spent over 5 hours all told on the phones to Adobe customer service over the last two weeks, including the period when they were open. To no avail. You sound annoyed because you read my messages on different forums. How annoyed would you be after spending 5 hours on the phone trying to resolve a legitimate problem?
And yes again, I posted essentially the same message on several different forums. I don't consider that polluting. They were all on different web sites. If I had posted the same thing six times on any one site, that would be polluting. I tried the shotgun approach. I had no idea which forum would be read by a person who could and would help me. It worked! Someone read my message on one of the forums (not Luminous Landscape) and put me in touch with someone at Adobe who called someone else at Adobe and got me a serial number. So there. Jeff, if you actually read my posts on six different forums on six different web sites, you seriously need to spend more time outside away from your computer. Go play in the traffic... on your motorcycle of course.
I guess Pixel Mafia Godfathers don't have to put up with the same BS that mere mortals encounter when dealing with Adobe's pitiful customer service. Folks are switching from Windows to Mac every day, so I doubt cross platform upgrades/exchanges are that unusual. And why do you suppose that getting a serial number for software that is downloaded is high maintenance? When I'm not shooting pictures, I'm a software developer and publisher. Generating serial numbers and keeping track of them in a customer database is one of the easiest things I do. It should be an easy thing for any competent customer service organization to handle on a routine basis. And if it happens to be a difficult thing to do, for whatever reason, then Adobe customer service representatives should adjust their promises accordingly. My basic complaint is that they never did what they repeatedly promised. Do you think it should take over six weeks to generate a serial number and update an account record? I don't know about you, but if I drop the ball, and am unable to keep a commitment, I bend over backwards to make things right with my customer. Fortunately, as a result of my forum posts, I finally found someone at Adobe who did bend over backwards to help.
If you think listening to someone crying like a stuck pig is annoying, you should see how it feels from the pig's point of view. I resolved to be the squeaky wheel from hell until I was able to get someone's attention. Consider yourself lucky that you never had the chance to see the emails I sent to 13 different Adobe executives from a list I found in a story about Adobe's wretched customer service on consumerist.com.
Bottom line is this: I got nowhere trying to go through proper channels privately for six weeks. Once I cried like a stuck pig, someone did come out of the woodwork and it got fixed within a day. Sorry you had to hear it.
John
