I purchased a tradeshow demo and when it arrived my first print produced horribly weak reds (oh dear!). A check print indeed showed zero working orange nozzles, and a single head cleaning fixed it. Being brand new to the machine I didn't yet know to run clean one pair only. I was a little peeved at my dealer for shipping the unit before I told them I was back in town to accept delivery, and the printer rode around in the delivery truck in nasty snowstorm weather while the trucking line attempted redeliveries. The exterior cosmetics showed rub wear in a couple spots and left me worried about the internals. It's been okay since, sometimes cleaning is required, sometimes not, but I don't think ever more than one cycle. Ralph