Topic: HP z 3100 question (Read 2427 times)

dseelig · « **on:** May 30, 2009, 01:11:58 am »

I upgraded my software now I cannot profile papers the utility software hangs up and says it cannot get paper list. I upgraded the utiilty software as well any clues? thanks David

Ernst Dinkla · « **Reply #1 on:** May 30, 2009, 04:33:26 am »

Quote from: dseelig

I upgraded my software now I cannot profile papers the utility software hangs up and says it cannot get paper list. I upgraded the utiilty software as well any clues? thanks David

Looks like a network problem.
Did you check the IP number of the printer on the printer panel and whether that is used in printer utility?
The last shows the number next to the printer icon in the first startup window.
Ping from your system to the printer IP number and the connection is there?

met vriendelijke groeten, Ernst Dinkla

New: Dinkla Canvas Wrap Actions for Photoshop
http://www.pigment-print.com/dinklacanvaswraps/index.html

dseelig · « **Reply #2 on:** May 30, 2009, 09:22:48 pm »

HI Ernst
I use usb to connect the pritner says no IP address? How do Imake it see it with usb I was told that usb I would not see the ip address? thanks David

neil snape · « **Reply #3 on:** May 31, 2009, 02:29:18 am »

In any event, if the connection is lost and won't come back you should delete the driver and reinstall or add the driver again. I have seen this for years with HP. Even with the same USB connection, with changes made like updating sometimes the driver will no longer point to the write path.

Try that first. It usually works.

Ernst Dinkla · « **Reply #4 on:** May 31, 2009, 06:46:00 am »

Quote from: dseelig

HI Ernst
I use usb to connect the pritner says no IP address? How do Imake it see it with usb I was told that usb I would not see the ip address? thanks David

It is possible to use both usb and network connections. Drive it for prints with USB if that has any adavantage for you and connect printer utility or your browser over the network connection. Sometimes it is better to copy the IP address of the printer manually to the applications.

met vriendelijke groeten, Ernst Dinkla

Try: http://groups.yahoo.com/group/Wide_Inkjet_Printers/

dseelig · « **Reply #5 on:** May 31, 2009, 03:32:04 pm »

I downloaded new driver uninstalled the old but it does not uninstall any ideas? Also in the utilty it is now showing 4 hp z 3100 printers How do I get rid of them ? thanks David

dseelig · « **Reply #6 on:** May 31, 2009, 07:14:04 pm »

I still have 4 printers coming up in the utility but I can profile papers again . David

Ernst Dinkla · « **Reply #7 on:** June 01, 2009, 04:46:16 am »

Quote from: dseelig

I still have 4 printers coming up in the utility but I can profile papers again . David

Even a Mac must have a command mode entry somewhere.

http://kb.iu.edu/data/amog.html

The command is: ping 192.168.0.35 Of course that IP address number should be the number that is visible on your printer panel and the printer has to be connected through a network (cable). The system will send 4 times data to the printer vice versa and check what arrives. Check what port (and its properties) the 4 Z drivers now installed use and remove the ones that do not have the corresponding IP address.

You could also do the testprint from each driver and take out the drivers where no print will appear. Of course the USB connection doesn't have an IP address so the last method is more universal.

met vriendelijke groeten, Ernst Dinkla

New: Dinkla Canvas Wrap Actions for Photoshop
http://www.pigment-print.com/dinklacanvaswraps/index.html

neil snape · « **Reply #8 on:** June 01, 2009, 05:19:58 am »

Quote from: Ernst Dinkla

Even a Mac must have a command mode entry somewhere.

http://kb.iu.edu/data/amog.html

The command is: ping 192.168.0.35 Of course that IP address number should be the number that is visible on your printer panel and the printer has to be connected through a network (cable). The system will send 4 times data to the printer vice versa and check what arrives. Check what port (and its properties) the 4 Z drivers now installed use and remove the ones that do not have the corresponding IP address.

You could also do the testprint from each driver and take out the drivers where no print will appear. Of course the USB connection doesn't have an IP address so the last method is more universal.

met vriendelijke groeten, Ernst Dinkla

New: Dinkla Canvas Wrap Actions for Photoshop
http://www.pigment-print.com/dinklacanvaswraps/index.html

On a Mac of course you can use the GUI for doing so called Network Utility in the Application/Utilities/Network Utility. Use the ping or Trace Route if you like.
I have seen multiple printers reoccurring entries before. It's not easy to clear, or at least it wasn't for me. There is a script that HP engineers use once and a while that strips out any and all HP registers but it will also clear every HP thing on your Mac.

tived · « **Reply #9 on:** June 01, 2009, 05:25:49 am »

Hi

go to the setting panel and pick the printer icon. when the window is open, there is at the bottom on the left hand side where the printers are listed, a + and - (read plus and minus sign) select the printer and click on the minus sign, to remove the printer, keep doing this till they are all gone. disconnect the printer, restart your mac - connect your printer, install any drivers if needed.

And I am on a PC :-) so doing this from memory

Henrik

dseelig · « **Reply #10 on:** June 03, 2009, 02:46:16 pm »

Hi Everyone thanks all is well. David

And I am on a PC :-) so doing this from memory

Henrik
[/quote]

Author Topic: HP z 3100 question (Read 2427 times)