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Author Topic: Newbie... with Epson 9800 Nozzle Troubles  (Read 7451 times)

arcman

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Newbie... with Epson 9800 Nozzle Troubles
« on: May 11, 2009, 10:33:27 am »

I just posted this in the Yahoo Epson Wide Format group, but it looks like
there may be more experience here.


About a year ago I purchased two used 9800 printers that were in perfect working
condition. One continues to work great but the other has been a pain for some
time with head clogs until recently, when now it will barely print anything.

Over the last six months when doing nozzle checks, a few nozzles would be
clogged here and there, especially magenta or cyan. Usually a head cleaning or
three would fix the problem. I had never done a power cleaning.

I don't use the machines that much and I got tired of starting them every other
day to do a nozzle check and noticing the ink levels going down, so I put a wet
pad under the heads and they sat unused for nearly a month. Not a problem with
the one, but a major mistake for the other.

Half the nozzles showed nothing. So, I did a power clean and most nozzles were
back in action. I let it sit for two days and did a nozzle check and now 98% of
the nozzles show nothing. I've done a bunch of head cleanings since then with
no improvement.

I called Epson and they recommended replacing the Pump Cap Assembly.
Fortunately, I have the second machine, so I swapped the assembly. I did two
head cleanings with the swapped assembly with no improvement. I also took the
original pump apart, inspected, cleaned, lubed it and there was nothing broken
or worn out with it.  The rubber seal on the pad is in good condition.

I notice that the head sprays ink on the pad next to the cap assembly. I washed
both the cap pad and the one next to it, and it's obvious that it's shooting ink
on it, enough to darken it substantially. The air pump works fine and is
pressuring the cartridges.  I am using Epson ink cartridges.

I'm tempted to swap the heads (to troubleshoot) but hesitant because I removed
the head on a R260 a few weeks ago, cleaning it with warm distilled water, blew
it off with air, put it back together and it powered up for about ten seconds
and it died. It won't even power on now. Luckily, that only cost me $50 to
replace.

Can a removed head be put back into it's original place with out an alignment?
If you suspect the head, any recommendations on a procedure of cleaning it?  
I have access to a ultra sonic cleaner.  Can the head be submerged?  Blown out
with compressed air?

I can't imagine the entire head clogging within days. What's
weird here is it shoots quite a bit of ink on the pad but won't print hardly a
thing. The pad in the cap gets some ink but nothing like the pad next to it.

What exactly does the Pump Cap Assembly do other than remove ink? I see that
through the gearing it is connected to the head mechanism. What is that
relationship?

Looking forward to any help.

Thanks for your time.
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AlanG

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Newbie... with Epson 9800 Nozzle Troubles
« Reply #1 on: May 11, 2009, 01:03:36 pm »

I have an Epson 7600 and also had nozzle clogging issues. I found a very simple solution that may work for you. Just periodically moisten the pad that the heads park on with Windex. (Once a week or so).  I've never had a clog since I started doing this.
« Last Edit: May 11, 2009, 01:06:05 pm by AlanG »
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Alan Goldstein
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arcman

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Newbie... with Epson 9800 Nozzle Troubles
« Reply #2 on: May 23, 2009, 11:19:03 am »

A follow up...

I soaked a small absorbent cloth with Windex and put in on the cap pad for a couple of days.  A major improvement from virtually no nozzles printing but not all would print.  I did this same routine for nearly two weeks with sporadic success.  Sometimes it would be better (98% nozzles printing) and sometimes nearly half the nozzles would print nothing.  I tried CL1, 2 and 3 head cleanings via the maintanance menu and each cleaning would bring a slightly different result, sometimes much worse (weird).  One constant would be if a nozzle wouldn't print, it would usually stay that way after a cleaning.  

My situation has improved a bunch from two weeks ago but it's still not fixed.  One thing that's consistent is the nozzles on the upper side of the head are the ones most likely to not print, leading me to think that gravity has something to do with this.  Whether it's the Windex not staying in contact with the upper part of the head to help loosen the ink or is the ink not getting supplied to the upper nozzles in the head.  Could this be a damper problem?  What does the damper do exactly?

Since I didn't get much help here after my first post (I do appreciate the Windex info), is there any recommendation for another site to find more technical info/help?  I posted on the Yahoo group site and I basically got an advertisement in response.

Thanks.
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bbrantley

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Newbie... with Epson 9800 Nozzle Troubles
« Reply #3 on: May 23, 2009, 10:06:13 pm »

Quote from: arcman
Since I didn't get much help here after my first post (I do appreciate the Windex info), is there any recommendation for another site to find more technical info/help?  I posted on the Yahoo group site and I basically got an advertisement in response.

I can't help you with that question, but I will share that I had similar issues with a 7600.  I did the Windex/capping pads thing, dozens and dozens of cleanings of all sorts, and more.  I found the cleanings delivered almost "random" results much like you describe.

I finally gave up on it and sold it for scrap, because the price to have Epson look at it didn't make sense relative to the cost of a new printer (with better clog-management, of course).

Good luck,

Ben
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boku

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Newbie... with Epson 9800 Nozzle Troubles
« Reply #4 on: May 23, 2009, 10:24:55 pm »

I have a 7900 (the new one). Same problem. I have to clean the heads everyday and it is getting very expensive. tomorrow I will look into the Windex suggestion (that is, if they haven't changed the design of the machine).
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Bob Kulon

Oh, one more thing...[b

Farmer

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Newbie... with Epson 9800 Nozzle Troubles
« Reply #5 on: May 24, 2009, 12:44:48 am »

Since it appears that you use these for business, why not contact an authorised service agent who will have access to all the required technical material and software and get them to have a look and perform any required maintenance and repairs?

If you change the head without knowing what you're doing, you won't get good results.
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Phil Brown

arcman

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« Reply #6 on: May 26, 2009, 03:19:19 pm »

Quote from: Farmer
Since it appears that you use these for business, why not contact an authorised service agent who will have access to all the required technical material and software and get them to have a look and perform any required maintenance and repairs?

If you change the head without knowing what you're doing, you won't get good results.

I purchased these only because I got a fantastic deal on them.  Other than a couple hundred bucks made on some posters, it's all been personal use.  I do look forward to making some money with them.  So far not much luck yet. (Anyone here like to pass on some ideas?)  And, if I could afford Epson coming out and fixing it, I wouldn't be here asking for help.  I would bet, by the end of a service call, I'd probably spend more with Epson then what I paid for one of them.

As to the latest on the nozzles... I've got it down to about 15 nozzles on two colors not working.  Strange, but most of the previous plugged nozzles are now fixed and new ones on the lower side of the head are plugged.  Looks like if I keep at it with Windex, I may get this taken care of.  This is too weird.

It's really a shame Epson hasn't done the owners of these machines a favor and written some software to clean individual colors or even better yet, individual nozzles.  Yeah, right...
« Last Edit: May 26, 2009, 03:20:25 pm by arcman »
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Craig Murphy

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Newbie... with Epson 9800 Nozzle Troubles
« Reply #7 on: May 26, 2009, 05:24:24 pm »

What do you need to do to to get at the heads in order to 'Just periodically moisten the pad that the heads park on with Windex'?   Do you somehow manually pull the unit away from the pad?

OK.  Never mind.  I see how to release it.
« Last Edit: May 26, 2009, 05:28:46 pm by Craig Murphy »
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CMurph
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