Today I had to phone tech support for a broken part on my Z3200. The response time was pretty much immediate, the person answering polite, efficient, knowledgeable, friendly, clear, comprehensive (considering my terrible English accent difficult for many to understand) and to the point. Not only was the part ordered but arranged shipping , done online. Other concerns on the feed path sensor correctly answered with practical advice offered as well as info on any needed follow up if necessary.
We have seen many reports here on HP tech support, often being quite negative. I have always said this is totally a localisation issue, yet being the second time over 5 years I have called , both are excellent experiences. I cannot imagine how it could be better. For any readers who might think this is biased, you have to know that calling tech support for me is the same as any other user.
At least in France I want to say it is top notch.
It would be a good idea if you have have both positive neutral and negative reactions for your localised tech support HP or other to summarise where HP stands today in it's service.
Often HP people come by here and read posts , this will help give a direct affiliation with forum members and their printers , how they feel.