Mac Z3200 users will, as a rule, not find paper presets in the OEM driver's media selections when printing from Adobe app's. Paper presets will be available when printing from OS apps like Preview, text edit and such. I print from Lightroom, select "Any" as the media type, as this process as I understand it sacrifices nothing so long as the media type is correctly chosen at the hardware front panel.
Thick papers like Hahnemuhle Fine Art Baryta 325 have been prone to handling problems on my 3200, in that they fail to feed at the start of a print. A work around has involved jogging the paper forward 1/4" with manual paper advance. Head strikes have not been a feature on a any paper I've used.
My papers of preference on the Z3200:
1) Hahnemuhle FA Baryta 325, GE on
2) HP Professional satin GE on; very nice print but 2nd rate paper in the hand, in my view. Also prone to dents in larger sizes.
3) Canon BFK Rives GE off, for low-contrast work
4) Hahnemuhle William Turner GE off, for dreamy watercolor textured look
5) Hahnemuhle German Etching GE off, less texture and wider gamut than William Turner
6) Crane Museo Max GE off, for high gamut detailed matte appearance
7) Harman FB Gloss Al GE on, still working out details with this paper which has, thus far, given prints that are too dark in shadow and quarter tone range, but which look very good otherwise and which handle much better than HP Pro Satin, in my experience.
HP USA tech support has, in my experience, been highly flat-footed. They have struck me as:
1) Being completely out of touch with the world of fine art printing
2) Being out of touch with and disinterested in the Mac platform
3) Requiring a very Byzantine process of contacting them for followup discussion on a case already opened.
Others describe different experience with HP tech support. I speak of the Enhanced Tech Support group to which one has access after buying the extended warranty ($1470 in my case).