Yep, it's a "Column Error". You have to send it back to Phase One in Denmark. You must go through your dealer. It's about $600.00 and will take about 3 weeks.
I haven't sent mine because for $600.00 I can live with my small error for a while.
- Rudy
It's only $600 if you are not under warranty. If you have the value added warranty you will receive a loaner during the recalibration. The timeframe is more like 10-14 days (a minor difference but I think worth noting).
While a column error is most likely the cause of the problem there are a few other things (free and quick) that your dealer will want to try with you first. This is why you purchase from a dealer with good support.
Doug Peterson
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Head of Technical Services, Capture Integration
Phase One, Canon, Apple, Profoto, Eizo & More
National: 877.217.9870 | Cell: 740.707.2183
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