Exposure and Captureshop no longer working

[bdp]

Have you run the latest OSX updates?

Yes, but I don't have a Intel Mac Pro tower yet - is that what you are using? Are software updates slightly different depending on processor/hardware configuration?

How about creating a new user account and installing just eXposure?

Ben

[Graham Mitchell]

PS Have you tried going back to 6.0.1??

That download is no longer on the Sinar server, unfortunately. Do you still have the DMG file?

[Graham Mitchell]

Yes, but I don't have a Intel Mac Pro tower yet - is that what you are using? Are software updates slightly different depending on processor/hardware configuration?

Macbook Pro (Intel). I don't think the software updates depend on the HW config, just a few drivers, but I could be wrong.

How about creating a new user account and installing just eXposure?

I tried creatig a new user a few days ago, but the application is already installed for all users.

If it is an OSX problem, then a new user account won't change anything (and it didn't in this case).

[bdp]

I've just sent you 6.0.1 via yousendit.

Shame about the user account thing not working.... thought it might be a software clash or something like that.

Ben

[Graham Mitchell]

I've just sent you 6.0.1 via yousendit.

Shame about the user account thing not working.... thought it might be a software clash or something like that.

Ben

Thanks, I installed 6.0.1 but that doesn't work. I had this version running for months on my machine with no problems before, so I still think an OSX update is the most likely culprit.

[Graham Mitchell]

Ben, before I install a new OSX again, could I ask you to check your 'software update' under the Apple menu to check that you have the latest updates?

If it is an update doing this, it is probably around a week old, so very recent.

[bdp]

Hi Graham,

OK, just checked my software update on my Intel iMac (home now) and it says I'm up to date. Launched eXposure and it launched fine. Pretty sure my laptop and old tower at my studio are also up to date and I use eXposure every day, so it doesn't look like a OS X thing to me. Hope this helps.....

Ben

[Graham Mitchell]

Ouch. Thanks, Ben. So if this isn't an OSX issue, or an eXposure issue, then I'm out of ideas...

Especially when eXposure did start working again after I reinstalled OSX! Baffling...

[Carsten W]

Graham, have you tried looking in the logs for any clues? Open the 'Console' application and then there should be logs for each program. You might look under LOG FILES/~/Library/Logs for a Sinar app section, or maybe there is something in the CrashReporter section. You could also start up Console, clear the log, then start up eXposure and see what it writes to the log before dying.

[Graham Mitchell]

Graham, have you tried looking in the logs for any clues?

Here's the log for the past few minutes when I tried to start eXposure:

>> Log file started at 2009, Apr, 08, 15:04:54

Added debug context 'GUI '(1196771616) at index 1
unset channel 255
Added debug context 'ACOR'(1094930258) at index 2
Added debug context 'IMGL'(1229801292) at index 3
Added debug context 'DNGL'(1145980748) at index 4
Added debug context 'DNG '(1145980704) at index 5
Added debug context 'eyeR'(1702454610) at index 6
Added debug context 'JPEG'(1246774599) at index 7
Added debug context 'TIFF'(1414088262) at index 8
Added debug context 'HCOR'(1212370770) at index 9
Added debug context 'CCOR'(1128484690) at index 10
Added debug context 'eMoB'(1699573570) at index 11
eMotion_helper::eMotion_helper()eMotion Back - instance created: 0x1d5a934
Added debug context 'eSpB'(1699967042) at index 12
initializing FireCamJ now
Added debug context 'eVoB'(1700163394) at index 13
Added debug context 'C645'(1127625781) at index 14
Added debug context 'H H1'(1210075185) at index 15
Added debug context 'H V '(1210078752) at index 16
Added debug context 'M6FD'(1295402564) at index 17
Added debug context 'M6TL'(1295406156) at index 18
Added debug context 'M RB'(1293963842) at index 19
Added debug context 'M RZ'(1293963866) at index 20
Added debug context 'R608'(1379283000) at index 21
Added debug context 'R60X'(1379283032) at index 22
Added debug context 'RLCl'(1380729708) at index 23
Added debug context 'SLCl'(1397506924) at index 24
Added debug context 'SCMV'(1396919638) at index 25
Added debug context 'SCZL'(1396922956) at index 26
Added debug context 'SCPL'(1396920396) at index 27
Added debug context 'SHLV'(1397247062) at index 28
Added debug context 'SI_M'(1397317453) at index 29
Added debug context 'XCnt'(1480814196) at index 30
HCMemoryMgr::HCMemoryMgr() stores temporary items to: /Users/grahammitchell/Library/Application Support/Sinar eXposure/Temporary data/HCData
HCMemoryMgr::HCMemoryMgr() free space in temporary folder is :11894 MB
"15:04:55.918" int main(int, char**) Sinar eXposure "ExpS" "6.1.1" ( "184" )
"15:04:55.919" int main(int, char**) Looking for GUI plugins in "/Applications/Sinar eXposure.app/Contents/PlugIns"
"15:04:55.920" int main(int, char**) OS: MV_LEOPARD (10.5)
"15:04:55.922" int main(int, char**) Wordsize:  32 bit
"15:04:55.923" int main(int, char**) ByteOrder: BigEndian
"15:04:55.924" int main(int, char**) Total availible virtual memory: 3070 MB
"15:04:55.925" int main(int, char**) Total physical memory: 4096 MB
"15:04:55.926" int main(int, char**) Number of physical cores: 2
"15:04:55.927" int main(int, char**) Number of logical cores: 2
"15:04:55.933" int main(int, char**) Locale "GUI_en_GB" loaded from "/Applications/Sinar eXposure.app/settings/"
"15:04:55.959" GUIMemoryMgr::GUIMemoryMgr() memory limited to "2.30 GB"
"15:04:55.960" GUIMemoryMgr::GUIMemoryMgr() unpurgable memory used so far "331.31 MB"
"15:04:55.961" GUIMemoryMgr::GUIMemoryMgr() availible application max  "1.98 GB"
"15:04:55.961" GUIMemoryMgr::GUIMemoryMgr() availible internal application max "1.38 GB"
"15:04:56.044" GUIHelpManager::GUIHelpManager(QObject*) Tooltips "ToolTip_en_GB" loaded from "/Applications/Sinar eXposure.app/settings/"
"15:04:56.146" void GUIStatusBar::loadSettings()  Camera sound file does not exist.


Does that help at all? Is the last line a clue?

[Carsten W]

Wow, that's a really dirty log file. I guess Sinar forgot to remove some debug stuff. Actually, everything sounds okay. That last item, while an error, doesn't sound like the type of thing which would cause a crash. Can you check with someone for whom it works if they also have this? Is there lots of space on the volume where this directory exists: /Users/grahammitchell/Library/Application Support/Sinar eXposure/Temporary data/HCData? You might try deleting anything inside the Sinar Exposure/Temporary data/ directory, in case some corrupted data is found there.

I would send this to Sinar, and ask them if they can spot anything.

You are on a PowerPC computer, but Ben is on an intel computer, right? I wonder if that is related. Although you used to have no problems. Hmm.

[Graham Mitchell]

Can you check with someone for whom it works if they also have this?

Well anyone on the forum is welcome to check and report back

Is there lots of space on the volume where this directory exists: /Users/grahammitchell/Library/Application Support/Sinar eXposure/Temporary data/HCData? You might try deleting anything inside the Sinar Exposure/Temporary data/ directory, in case some corrupted data is found there.

This directory is part of the cleanup I have been doing every time I reinstall eXposure (see page 1 of this thread) so that isn't the problem.
Yes, there is >10 GB free on this disk.

I would send this to Sinar, and ask them if they can spot anything.

I've sent them a link to the whole thread

You are on a PowerPC computer, but Ben is on an intel computer, right?

I'm on Intel, and I assume Ben is too.

Thanks for having a look, Carsten!

[Graham Mitchell]

Actually on second look, the directory "Users/(user)/Library/Application Support/Sinar eXposure" was not on the list of items to delete when manually uninstalling. The list (copied from the manual PDF) is:

1. In the folder "Applications", the file "Sinar eXposure"
2. In the folder "user/Library/Preferences", the files "Sinar eXposure.sav" and "Sinar eXposure
layout_LastRun.ini"
3. In the folder "user/Library/Logs", the file "Sinar eXposure.log"
4. In the folder "HD/Library/Application Support", the folder "Sinar eXposure"
5. In the folder "HD/Library/Frameworks", the files "JAPI1394m.framework" and
"FireCamj.framework"

Maybe there is something corrupt which I have not been removing? Will report back.

[Graham Mitchell]

No, even removing that folder and a few plist entries as well as all the others, and then reinstalling, it still doesn't start up.

[Carsten W]

I'm on Intel, and I assume Ben is too.

There might be a hint for a possible issue here. The debug output prints ByteOrder: BigEndian. The intel architecture is little endian. It might be just a problem with the debug output, or the wrong executable might be launched. I presume Sinar eXposure is a universal binary app?

Ben, if it isn't too much trouble, could you look in your log for a functioning run of Sinar eXposure and see if it prints big or little endian? Perhaps Graham could tell us which log he looked in.

(FYI: Big endian and little endian are terms taken from "Gulliver's travels". The inhabitants of Lilliput open their eggs at the little end, and those in the neighbouring country Blefuscu open them at the big end. In the context of computers, it just refers to which byte is stored first in a 32-bit word, for example: the most significant (like numbers the way we read them: thousands, then hundreds, then tens, then ones) (big endian), or the least significant (like writing our numbers with the ones at the left, etc.) (little endian). No one but intel understands why they chose little endianness )

[Carsten W]

(oops)

[bdp]

OK, I'm up now (went to bed after my last post). Sounds like you need to get an über-nerd from the Sinar software department involved to sort this, but here is my Console log. It just shows this after eXposure launches:

9/04/09 6:58:40 AM mdworker[13091] *** -[NSCFArray _getCString:maxLength:encoding:]: unrecognized selector sent to instance 0x1dcf00


Does it do the same thing with the back connected as well as not connected? Maybe it's waiting for something from the back that never shows up - a problem with your back maybe?

Ben

[bdp]

Ah, found another one. I think this is what you want:

>> Log file started at 2009, Apr, 09, 07:00:49

Added debug context 'GUI '(1196771616) at index 1
unset channel 255
Added debug context 'ACOR'(1094930258) at index 2
Added debug context 'IMGL'(1229801292) at index 3
Added debug context 'DNGL'(1145980748) at index 4
Added debug context 'DNG '(1145980704) at index 5
Added debug context 'eyeR'(1702454610) at index 6
Added debug context 'JPEG'(1246774599) at index 7
Added debug context 'TIFF'(1414088262) at index 8
Added debug context 'HCOR'(1212370770) at index 9
Added debug context 'CCOR'(1128484690) at index 10
Added debug context 'eMoB'(1699573570) at index 11
eMotion_helper::eMotion_helper()eMotion Back - instance created: 0x1960c94
Added debug context 'eSpB'(1699967042) at index 12
initializing FireCamJ now
Added debug context 'eVoB'(1700163394) at index 13
Added debug context 'C645'(1127625781) at index 14
Added debug context 'H H1'(1210075185) at index 15
Added debug context 'H V '(1210078752) at index 16
Added debug context 'M6FD'(1295402564) at index 17
Added debug context 'M6TL'(1295406156) at index 18
Added debug context 'M RB'(1293963842) at index 19
Added debug context 'M RZ'(1293963866) at index 20
Added debug context 'R608'(1379283000) at index 21
Added debug context 'R60X'(1379283032) at index 22
Added debug context 'RLCl'(1380729708) at index 23
Added debug context 'SLCl'(1397506924) at index 24
Added debug context 'SCMV'(1396919638) at index 25
Added debug context 'SCZL'(1396922956) at index 26
Added debug context 'SCPL'(1396920396) at index 27
Added debug context 'SHLV'(1397247062) at index 28
Added debug context 'SI_M'(1397317453) at index 29
Added debug context 'XCnt'(1480814196) at index 30
HCMemoryMgr::HCMemoryMgr() stores temporary items to: /Users/bendearnley/Library/Application Support/Sinar eXposure/Temporary data/HCData
HCMemoryMgr::HCMemoryMgr() free space in temporary folder is :24805 MB
"07:00:49.471" int main(int, char**) Sinar eXposure "ExpS" "6.1.1" ( "184" )
"07:00:49.472" int main(int, char**) Looking for GUI plugins in "/Applications/Sinar eXposure.app/Contents/PlugIns"
"07:00:49.472" int main(int, char**) OS: MV_LEOPARD (10.5)
"07:00:49.473" int main(int, char**) Wordsize:  32 bit
"07:00:49.474" int main(int, char**) ByteOrder: BigEndian
"07:00:49.474" int main(int, char**) Total availible virtual memory: 3070 MB
"07:00:49.479" int main(int, char**) Total physical memory: 4096 MB
"07:00:49.479" int main(int, char**) Number of physical cores: 2
"07:00:49.480" int main(int, char**) Number of logical cores: 2
"07:00:49.481" int main(int, char**) Locale "GUI_en_AU" loaded from "/Applications/Sinar eXposure.app/settings/"
"07:00:49.500" GUIMemoryMgr::GUIMemoryMgr() memory limited to "2.30 GB"
"07:00:49.501" GUIMemoryMgr::GUIMemoryMgr() unpurgable memory used so far "327.18 MB"
"07:00:49.501" GUIMemoryMgr::GUIMemoryMgr() availible application max  "1.98 GB"
"07:00:49.504" GUIMemoryMgr::GUIMemoryMgr() availible internal application max "1.39 GB"
"07:00:49.546" GUIHelpManager::GUIHelpManager(QObject*) Tooltips "ToolTip_en_AU" loaded from "/Applications/Sinar eXposure.app/settings/"
"07:00:49.646" void GUIStatusBar::loadSettings()  Camera sound file does not exist.
"07:00:49.680" QIcon genIcon(const QSize&, const QString&) No Active version of  ":/SinarAG/images/36_Rename"  available.
"07:00:59.886" QIcon genIcon(const QSize&, const QString&) No Active version of  ":/SinarAG/images/36_Rename"  available.
"07:00:59.915" virtual QSize GUIControlsWidget::sizeHint() const ERROR: GuiControlsWidget::sizeHint, no tab list entry to get size hint.
"07:00:59.916" virtual QSize GUIControlsWidget::sizeHint() const ERROR: GuiControlsWidget::sizeHint, no tab list entry to get size hint.
"07:00:59.916" virtual QSize GUIControlsWidget::sizeHint() const ERROR: GuiControlsWidget::sizeHint, no tab list entry to get size hint.
"07:00:59.917" virtual QSize GUIControlsWidget::sizeHint() const ERROR: GuiControlsWidget::sizeHint, no tab list entry to get size hint.
"07:01:01.028" QIcon genIcon(const QSize&, const QString&) No Active version of  ":/SinarAG/images/16_unchanged_normal.png"  available.
"07:01:01.031" QIcon genIcon(const QSize&, const QString&) No Disabled version of  ":/SinarAG/images/16_unchanged_normal.png"  available.
"07:01:01.033" QIcon genIcon(const QSize&, const QString&) No Active version of  ":/SinarAG/images/16_play_normal.png"  available.
"07:01:01.034" QIcon genIcon(const QSize&, const QString&) No Disabled version of  ":/SinarAG/images/16_play_normal.png"  available.
"07:01:01.035" QIcon genIcon(const QSize&, const QString&) No Active version of  ":/SinarAG/images/16_stop_normal.png"  available.
"07:01:01.039" QIcon genIcon(const QSize&, const QString&) No Disabled version of  ":/SinarAG/images/16_stop_normal.png"  available.
"07:01:01.041" QIcon genIcon(const QSize&, const QString&) No Active version of  ":/SinarAG/images/16_warning_normal.png"  available.
"07:01:01.042" QIcon genIcon(const QSize&, const QString&) No Disabled version of  ":/SinarAG/images/16_warning_normal.png"  available.
"07:01:01.048" QIcon genIcon(const QSize&, const QString&) No Active version of  ":/SinarAG/images/16_aproval_normal.png"  available.
"07:01:01.049" QIcon genIcon(const QSize&, const QString&) No Disabled version of  ":/SinarAG/images/16_aproval_normal.png"  available.
"07:01:01.085" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "Contact Sheet Dock Widget" not added because category missing
"07:01:01.086" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "" not added because category missing
"07:01:01.086" void GUIToolBarManager::addActions(QList<QAction*>) "AutoResize" with caption "Auto Resize" not added because category missing
"07:01:01.087" void GUIToolBarManager::addActions(QList<QAction*>) "RefreshGallery" with caption "Refresh contact sheet" not added because category missing
"07:01:01.087" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "" not added because category missing
"07:01:01.088" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "" not added because category missing
"07:01:01.089" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "" not added because category missing
"07:01:01.089" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "" not added because category missing
"07:01:01.097" void GUIToolBarManager::addActions(QList<QAction*>) "Export" with caption "Export Image(s)..." not added because category missing
"07:01:01.097" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "" not added because category missing
"07:01:01.098" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "Manage Image Parameter..." not added because category missing
"07:01:01.099" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "Load Image Parameter..." not added because category missing
"07:01:01.099" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "Save Image Parameter..." not added because category missing
"07:01:01.100" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "Copy Image Parameter" not added because category missing
"07:01:01.100" void GUIToolBarManager::addActions(QList<QAction*>) "" with caption "Paste Image Parameter" not added because category missing
"07:01:01.101" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "Contact Sheet Dock Widget" not added because group missing
"07:01:01.101" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "" not added because group missing
"07:01:01.106" void GUIMenuManager::addActions(QList<QAction*>) "AutoResize" with caption "Auto Resize" not added because group missing
"07:01:01.107" void GUIMenuManager::addActions(QList<QAction*>) "RefreshGallery" with caption "Refresh contact sheet" not added because group missing
"07:01:01.107" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "" not added because group missing
"07:01:01.108" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "" not added because group missing
"07:01:01.108" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "" not added because group missing
"07:01:01.109" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "" not added because group missing
"07:01:01.109" void GUIMenuManager::addActions(QList<QAction*>) "Export" with caption "Export Image(s)..." not added because group missing
"07:01:01.114" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "" not added because group missing
"07:01:01.114" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "Manage Image Parameter..." not added because group missing
"07:01:01.115" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "Load Image Parameter..." not added because group missing
"07:01:01.115" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "Save Image Parameter..." not added because group missing
"07:01:01.116" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "Copy Image Parameter" not added because group missing
"07:01:01.117" void GUIMenuManager::addActions(QList<QAction*>) "" with caption "Paste Image Parameter" not added because group missing
QPixmap::convertFromImage: Cannot convert a null image
"07:01:10.009" void GUICameraProxy::deInit()  
finalizing FireCamJ now
 

[Carsten W]

This is the *working* version, and it looks far worse than what Graham posted!  

Anyway, it also writes "big-endian", so they probably just got their logic wrong, or maybe they are talking about a file format, not the system, so that was a dead end.

The first line after Graham's last line (which you also have, so it is benign) is:

"07:00:49.680" QIcon genIcon(const QSize&, const QString&) No Active version of ":/SinarAG/images/36_Rename" available.

which doesn't hold any clues for me. Sigh.

This team really needs to clean up their code though. Way too much debug info here, of no use to anyone but the developers.

[Graham Mitchell]

Does it do the same thing with the back connected as well as not connected? Maybe it's waiting for something from the back that never shows up - a problem with your back maybe?

Ben

This is without the back connected.