Exposure and Captureshop no longer working

[Graham Mitchell]

At the start of a shoot today, eXposure wouldn't start. The start screen would appear but then the program would stop responding. After a few restarts I uninstalled the software and reinstalled 6.1.1 a few times, but this didn't help. So I downloded the latest CaptureShop instead and installed that. It gets a bit further, showing the main layout but hen also stops responding.

I have to assume that this is a problem with the Mac OS, because it is very unlikely that fresh installations of 2 separate programs would fail like this (although it must be some component which these programs share).

Has anyone experienced anything like this? Any recommendations, short of completely reinstalling Mac OSX?

[Snook]

Well did you change or update your software, OSX that is?
If not there is not way it just suddenly stop working...  

Good luck
Snook

[Graham Mitchell]

Well did you change or update your software, OSX that is?
If not there is not way it just suddenly stop working...

Nope. This is a weird one (or I wouldn't bother the forum with it!)

[yaya]

Nope. This is a weird one (or I wouldn't bother the forum with it!)

Trash the prefs? maybe the apps are trying to load a folder with corrupted stuff in it?

[rainer_v]

sounds if it could help to erase all sinar preferences you can find in your MacintishHd/Library/preferences folder.
maybe it helps....

[Graham Mitchell]

sounds if it could help to erase all sinar preferences you can find in your MacintishHd/Library/preferences folder.
maybe it helps....

When I uninstalled eXposure, I deleted all the following (as per the manual):

1. In the folder "Applications", the file "Sinar eXposure"
2. In the folder "user/Library/Preferences", the files "Sinar eXposure.sav" and "Sinar eXposure layout_LastRun.ini"
3. In the folder "user/Library/Logs", the file "Sinar eXposure.log"
4. In the folder "HD/Library/Application Support", the folder "Sinar eXposure"
5. In the folder "HD/Library/Frameworks", the files "JAPI1394m.framework" and "FireCamj.framework"

[Carsten W]

When I uninstalled eXposure, I deleted all the following (as per the manual):

1. In the folder "Applications", the file "Sinar eXposure"
2. In the folder "user/Library/Preferences", the files "Sinar eXposure.sav" and "Sinar eXposure layout_LastRun.ini"
3. In the folder "user/Library/Logs", the file "Sinar eXposure.log"
4. In the folder "HD/Library/Application Support", the folder "Sinar eXposure"
5. In the folder "HD/Library/Frameworks", the files "JAPI1394m.framework" and "FireCamj.framework"

Have you tried emptying the stuff in the Cache folder? It may have been halfway through something when it barfed.

[PdF]

Have you tried emptying the stuff in the Cache folder? It may have been halfway through something when it barfed.

I agree: open the Cache folder, and make it empty. It's the most usual cause of problems.

PdF

[Graham Mitchell]

Have you tried emptying the stuff in the Cache folder? It may have been halfway through something when it barfed.

I don't think there is one*, but there is a new clue.

If I leave Exposure running in "not responding" mode, it will eventually work. I hung around for 10 or 15 mins and it still didn't work but came back 6 hours later to check and it was running fine. So perhaps something hangs the program but times out after some time.

*(There was no Sinar folder in Users/(username)/Library/Caches)

[HarperPhotos]

Hi Graham,

This might be a dumb question but have you tried running your computer through Apple Jack?

It might help.

Cheers

Simon

[Graham Mitchell]

Hi Graham,

This might be a dumb question but have you tried running your computer through Apple Jack?

It might help.

Cheers

Simon

No, but I ran Onyx which seems to be quite similar.

[Graham Mitchell]

Ok I timed the 'not responding' phase. 30 mins.

[JerryReed]

Ok I timed the 'not responding' phase. 30 mins.

Graham,

Chris Franson, who works at Ulsaker in Connecticut (chris_franson@ulsaker.com) is invaluable in sticky situations like this, perhaps Chris can drill down to the bottom of your problem and see what is hanging you up.

Jerry Reed

[Graham Mitchell]

Graham,

Chris Franson, who works at Ulsaker in Connecticut (chris_franson@ulsaker.com) is invaluable in sticky situations like this, perhaps Chris can drill down to the bottom of your problem and see what is hanging you up.

Jerry Reed

Thanks, I have emailed him with a link to this thread.

[Graham Mitchell]

RESOLVED

It seems that OSX was corrupted somewhere.

I tried everything on every Mac forum and other sources and nothing helped so I reinstalled OSX and now eXposure and Captureshop both work fine! A drastic fix, but effective.

[Graham Mitchell]

OH NO, IT'S BACK!

eXposure won't run again and a complete uninstal and reinstal doesn't fix it. It's possible that I ran some OSX software updates since I got this working again. The last one was a Java update, if I remember correctly. Does eXposure use Java?

How can I be the only one experiencing this problem now that it has been shown to be repeatable?

Is anyone else running eXposure 6.1.1 with OSX 10.5.6 with all the latest updates?

[Henry Goh]

It really scared the hell out of me when I read this post.  You are the foremost spokesman for Sinar backs and to hear you are in a jam with their software is frightening.  Hope you get this resolved soon.  Good luck.

[bdp]

Hi Graham,

I can't help at all but just for the record I have no problem running 6.1.1 on my 3 Macs which are all loaded with 10.5.6 and always 'software updated' - a Dual G5 PowerMac, an Intel iMac and a new Intel Macbook Pro (shiny screen).  All used this week with eXposure, tethered, with no dramas. But after this thread I do hold my breath every time I start it!!

Could it be clashing with some other software you have installed? How about creating a new user account and installing JUST eXposure in that account to see if it still has problems?

Good luck with it - keep us informed.

Ben

PS Have you tried going back to 6.0.1??

[Graham Mitchell]

It really scared the hell out of me when I read this post.  You are the foremost spokesman for Sinar backs and to hear you are in a jam with their software is frightening.  Hope you get this resolved soon.  Good luck.

At this stage I really don't know if it's Sinar software at all. I know that it worked until a few days ago, and again yesterday after I reinstalled 10.5.6.

However the reinstalled OSX was missing 10 updates, and I installed those later.

So it makes sense that it is a recent OSX update which is causing a problem. I might have to reinstall my OSX (again) and add updates one by one until I break eXposure, and then reinstall my OSX again and avoid that update.

On the other hand, if someone is using the same conbination of OSX and eXposure as I am, with latest OSX updates, and it works, then it might be something else.

So I am hoping to hear from someone using the same setup to see if it works for them.

[Graham Mitchell]

Hi Graham,

I can't help at all but just for the record I have no problem running 6.1.1 on my 3 Macs which are all loaded with 10.5.6 and always 'software updated' - a Dual G5 PowerMac, an Intel iMac and a new Intel Macbook Pro (shiny screen).  All used this week with eXposure, tethered, with no dramas. But after this thread I do hold my breath every time I start it!! Good luck with it - keep us informed.

Ben

Have you run the latest OSX updates?

PS Have you tried going back to 6.0.1??

No, but if an earlier version avoids the conflict I would be happy to use it. Something to try.