I just set up a refurb Epson 3800. The paper is not feeding correctly using the auto sheet feeder. Printing will start OK, and the printer starts moving through the printer, but when the paper have moved through to within about 1-1/4" of the end of the sheet, it stops moving forward (you can see that it stops moving), although the print head is still making passes across it. When the printing stops, the paper is not ejected onto the output tray, when you pull it out you can feel it is still gripped by rollers somewhere. The result is a dark vertical band with pooled ink apparently where rollers were resting, and to the right of that, incomplete printing to the right edge of the print area. I have uploaded a scan of a 5x7 test that shows the result:
The image was set up to print centered on the paper. I'm printing from Windows CS3, OS is XP Pro SP3 if that makes a difference. Printer has the latest firmware. Test prints are on photo paper premium glossy.
I have had had the same result with 5x7, 8.5x11 & 13x19 paper, so it is not paper dependent. Same result with the driver that came with the printer (5.x) and driver downloaded from Epson's website (6.x). I tried increasing platen gap from normal to wide, it does not make any difference.
Is there a fix for this, or am I looking at having to exchange the printer? BTW, for a defective printer swap, does Epson expect me to pay the shipping to them?
Thanks for any and all help.
Alan