Doug P and Steve H, the biggest, quickest turn off for me is to see a rep/employee sniping at the competition. By all means emphasize your products good features but let the customer/prospective customer decide what matters to them. Believe it or not, we can work out what we need. Doug, glad to see your explanation and hope your weeks get better! Steve, I have long respected your approach and offerings to this site so I am surprised to see an edge creeping in. I also hope it was just a bad hair day. For me, Yair and Thierry (sadly no longer a rep for Sinar) were so way above sniping you just have to respect them. Best wishes.