I guess what I'm saying what I find the problem is in most situations is "operator error" or should I say error to care for the hardware software not the OS. They usually are willing to throw the baby out with the bath water. I am very glad the Mr. Languiller had the where with all to track down and solve his problem (SCSI Cards have always been a nightmare - I maintain an old G4 just for anything that needs that type of connection.
Sorry for the rant but that's my take on it.
heh... everybody needs to vent, one time or another. Forums like this are invaluable for catching stuff you've missed... even experienced, rational users. Nobody thinks of everything... The frustration that accompanies troubleshooting essential systems is part of the package, whatever gets the blame.
This wasn't operator error. I have a department of service guys who deal with true operator error. Story time.
A guy calls in with a power-up issue, Andy takes the call. Andy asks, sir, is the system plugged in. The guy flips out. And says, yes, (expletiveexpletiveexpletive) it's plugged into the surge protector. Andy says, is the surge protector plugged in? Silence. Chime noise. Guy berates Andy again, saying he's going to report him for his insolence, and he's going to "keep an eye on" this machine...
There's an ad on the radio right now for a local coffee/donut chain that goes like this. Tech support gets a call like Andy's. Is it plugged in, he asks. To what, the user asks. To the wall, the tech asks. User says, uh, the computer didn't come with a wall... (ad line is, we can handle this. have a cup of coffee.)