When you state "Phase One Tech Support as usual is worthless" can you please describe the experience that drew you to make the remark? There are men and women who work very hard and do an excellent job and if you've had a bad experience, constructive feedback would be more helpful - thanks.
I know the some tech from phase one are very responsible, they will do their best to help, but not all of them.
If they don't know, will be the end, no more email, no more lets see what can I do
I talk with ulf, in New York about the problem the I have, the I was sending files after files, in no one help me.
ulf tell me, to send, him, those files, As I did, 5 times, and five times I got nada, zero, 0 response from him or anyone.
Even I ask here in the forum, plus in Phase one forum he didn't even say sorry I don't have an answer for you.(to me lack of respect)
The true I feel since Lance Schad is gone, phase one don't have the clue about customer service.
But like I say, is how I feel