Having problems getting Ilford gold fibre silk to profile without a head crash. Was told that I need to raise the Platen gap but I can't find that feature in the print driver. Can someone point me in the right direction?? Thanks for your help.
Thomas
Near as I can tell, the Z3100 doesn't explicitly let you independently raise the platen gap. However, your choice of media preset for the paper does in turn determine the head gap, as in "high" or "low". And if you try to print on a thick paper with a "low" head height, you'll get a head crash.
HP has a technical document (PDF) you can access via the wiki describing this, here:
http://z3100users.wikispaces.com/file/view...per_6.0.0.8.pdfThe other possibility is that the inkload is too much for the paper. If the paper is cockling, or developing ripples from the heavy inkload, you'll get head strikes along the apex of the ripple.
