Sorry guys if this sounds trivial but here goes.
I am using a Z3100 24" printer
I am getting ink spots. Sometimes on the left or right edges and some times on the top corner? I spoke with HP online and it was a bust. They said clean the platen?
I would love to know how to do this and anything else I need to clean that can't be cleaned through the software.
Thanks
sorry the pics are horrible that good
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This is a 'known issue' with the Z3100. Over time ink will build up on the underside of the printheads and the printhead carriage assembly, mostly matte black ink. Go through the printer's front panel menu and choose "change printhead". When the printhead carriage assembly moves into position, unplug the printer. Then pull all the printheads, and check them for 'oversprayed' ink. Clean them using Q-tips and distilled water, starting with the actual printhead surface. Before you put the heads back in, also use Q-tips to clean off the accumulated ink from the underside of the carriage assembly. Most of it tends to collect near the matte black head. You should also clean off the accumulated ink on the white 'diaper pads' at the extreme left and right sides of the printer interior. Replace all the heads, do a realignment, and all is well.
On average I find I have to do this about twice a year. Well worth it to me in return for no more black ink swaps.