My two-month old Canon 1Ds developed a problem. The Quick Control Dial quit working. This is the control for navigating the LCD Monitor menus, setting the f/stop in Manual mode, etc. etc. - a definite problem. I contacted Canon tech support was instructed to send the 1Ds to one of the two US repair centers . I chose NJ, being about 50 miles from me (insurance, by the way, still cost me $35 for UPS). I was further told by the technician that the 1Ds made me automatically eligible for 3-day turnaround. I found this entirely credible, given the cost of the 1Ds, and that it‘s their “flagship“. Then, when I received the e-mail from Canon acknowledging receipt, it said that repair would happen in approximately 10 days . I called Canon and spoke to a manager who told me that the 3-day deal is awarded “by invitation only” and that my camera, while it would still “have priority” would take longer than the 3 days. I was also told that Canon repair was “very busy” this time of year because (I paraphrase) “among other things, people pull their cameras out of the closet to get ready for Xmas and find they don’t work and send them in“. This did not, I must say, increase my level of confidence. I was given a number for repair tracking. I let a week go by and called for status. I was told my 1Ds was “in repair”, and that turnaround was “two weeks”. Did they not have any specifics on my camera, I asked, like an estimated completion time? No. I now no longer know what “repair tracking” means and why they even bother to give out a tracking number. Since the time expands with each call, I fear calling again. I guess this is not what I expected from Canon.