I also love the OS and its reliability and I cannot imagine working on a PC (I had one, thank you, never again).
My Vista machine is more stable than my OS X machine. Naturally, this is anecdotal evidence only, but I've had to use the big red switch twice on the OS X machine in the last 24 hours. In a week or two I'll reinstall it and see if I can narrow down the problem to some particular software component, but of course if it's a hardware problem I'm hosed, see later.
Generally, Mac computers are on the top end from what is on the market. They work reliably, and you don't have to constantly install codes and security software and drivers, etc.
Jani answered that one.
And the customer service is unbeatable. If I have a problem with my Mac and it's still within warranty, I just drop it off, and there is no haggling about what is to fix.
Not in Australia, you don't. You drop it off (if you can get them to accept that there's a fault, which last time took me a month of arguing with the state service manager of their largest (oursourced) service centre) and wait a couple of weeks after which it might be fixed. (Problem? The well known dark stripes on the first LED MacBook Pro, which Apple have never admitted. Yes, my screen was replaced. No, the new one isn't completely free of the problem either.) And AppleCare doesn't offer next day on site service or anything, you know, like, competitive
, with the market. If I used an OS X machine professionally, I'd have already switched to Windows.
The fact that Apple has had mass market success does not mean that its high end machines are less high end now.
I saw a comment in the trade press saying that Apple loves consumers
but doesn't like customers
. Witness their extremely grudging admission that their machines too are affected by the bad Nvidia chips, and an extension (of one whole year) of warranty for the machines affected. That may
be enough for me to consider
buying another Apple machine, but I'll need to see non-gloss screens, have my own OS X installations stable before doing so, and locate an alternate service centre first.
It is actually more astonishing that mass market success can be had with such well designed goods like the iPod or the iPhone and the MacBook.
Taking over the mp3 player market with the iPod was very well done. I think the jury's out on the iPhone, although it's certainly popular. The MacBook's just another notebook PC; I've used better and worse. They're all made in the same factories, to more or less the same price points, none of them are especially reliable, and if your vendor doesn't care to support what they sell, it's very tempting to move on to the next vendor.
Apple's only assets in the PC market are "cool" factor (bzzt), OS X (nicer than Windows, yes), and that Adobe still have Mac and PC versions of some of their products and make it really painful to switch platforms. If I were Adobe I'd be extracting a large
payment from Apple for not making all Adobe's product licenses cross platform as Lightroom is.
Giles (also fearing he's ranting, and wishes Apple would listen)