I have always found the NJ center to be incredible. Over the years they have cleaned my sensor, fixed lenses, and fixed cameras (I live nearby) often at no charge always quickly and curtiously. In general, my experience with their service as well as other Canon sites (for my IPF5000) has been all very positive. From service perspective, I consider them the best company with whom I have ever dealt. It is one, of many others, good reason to stay a Canon user.