Problem saving TIFF files to Jpeg

[Dinarius]

A client is having a problem saving my TIFFs as Jpegs.

She is converting them to 8bit, but she is only allowed to use a "Save for Web" option.

She cannot save the TIFFs as regular Jpegs.

Any idea why this might be?

Many thanks.

D.

[gmitchel]

A client is having a problem saving my TIFFs as Jpegs.

She is converting them to 8bit, but she is only allowed to use a "Save for Web" option.

She cannot save the TIFFs as regular Jpegs.

Any idea why this might be?

Many thanks.

D.
[a href=\"index.php?act=findpost&pid=198788\"][{POST_SNAPBACK}][/a]

My recommendation for prep work to save a JPEG includes:

(1) Convert to sRGB
(2) Flatten all layers
(3) Delete all alpha channels
(4) Convert to 8-bits

That removes any extraneous information that a JPG cannot save and ensures that other software will display ot properly.

The drawback to Save for Web is that it will strip out metadata. It's queer, I know, since posting an image on the Web leaves it open to being copied by others. I would suggest using File | Save As and selecting JPG. That will preserve the metadata.

If JPG is not an option under File | Save As, then it is very likely that you or the client has inadvertently converted the image to 16-bits per channel or changing to a mode that is not supported by JPG, like L*a*b or Indexed Color.

Cheers,

Mitch

[Dinarius]

Mitch,

Thanks for the reply.

The only thing that applies on your list is conversion to 8bit and she's doing that.

I have no problem saving the exact same files on my machine (I delivered them in TIFF form only) so I'm just wondering if there is some other software glitch that might be intervening.

D.

[Wayne Fox]

So jpeg is not available from the file format dialog box?

Any chance the client is somehow getting an extra blank layer when they open it?  I vaguely recall this from a thread quite some time ago, where the way the file was opened or some preference was set so the image wouldn't open on the background layer.  

Just a thought.