I have an HP Z3100, which I bought shortly after it came out (more than a year ago). I have been using it quite sparingly. Recently, it suddenly stopped accepting paper. (It continues to say "Load Paper in Real Slot" regardless of any attempt on my part to put paper there, whether roll or sheet). I did some research, and it appears other have had this problem, and that it involves a quite fragile paper sensor.
I called HP support today, and they want $1K to come out and fix it. I find this outrageous, given that the printer sells for around $3K minus available rebates. Oh, and HP support told me I can't even purchase their extended warranty any longer, now that my printer is broken.
I am looking for advice, because, neither the option of trashing the printer, nor that of throwing good money after bad is appealing to me. I also hope that this case and its resolution may prove to be a useful lesson to others. Perhaps that lesson is that $1,500 extended warranty must be automatically added to the price of any DesignJet...
Thanks very much in advance!