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Author Topic: Photo paper bent corners  (Read 2131 times)

rabates

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Photo paper bent corners
« on: April 12, 2008, 12:14:12 pm »

Does anyone know how to fix bent corners on Epson Premium Luster. Amazon sent me paper with 1/3 of the corners bent. Since I had used some before I noticed the defect I was not eligible for a full refund. They offered me a 35% refund. Upon closer inspection I noticed there was slight damage to the Epson box. How do you handle this situation , since you don't know if the product is damaged until you open it.
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Ken Bennett

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Photo paper bent corners
« Reply #1 on: April 12, 2008, 03:18:41 pm »

I hate when that happens.

I received some paper from Inkjetart, which had huge labels on the outside -- do not open if it shows damage, etc., etc. The package looked like it had spent several months in a war zone, but it didn't show any smashed corners, so I opened it. Then I opened one of the paper boxes, and discovered a crunched corner -- upon closer inspection, the outside of that box showed a very slight crunch.

The customer service rep was very helpful, offered to send a replacement immediately. When the replacement arrived, one corner of the shipping container was totally crushed. Amazingly enough, the paper inside the box was fine.

Not sure how to handle it in the future. There is no place within 200 miles where I can buy paper.
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Equipment: a camera and some lenses. https://www.instagram.com/wakeforestphoto/
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