For those considering purchasing the ColorMunki, I thought I'd share my experiences with the product and X-Rite support.
First, the background: I'm running Vista Home Premium on a home built machine sporting a dual core 2.14mhz intel chip, 4 gigs of RAM, and a good NEC monitor. I've had a fully color managed system for about 4 years now, and while far from a technical expert, I've been using profiles competently for most of that time. Prior to the ColorMunki I used an i1Photo system to calibrate monitor, printer, projector, etc. The i1Photo has performed well, but it is more product than I actually need. By purchasing the ColorMunki, I was hoping to give myself the opportunity to sell the i1Photo kit and recoup some of my initial investment in that product.
Well, I've been very disappointed with the ColorMunki and X-Rite support, and here is why:
1. Monitor calibrations vary widely from calibration to calibration. I've got the ambient light option turned off, but each time I calibrated my monitor I get different results. I quickly lost confidence in the monitor profiling and switched back to the i1, which does the job consistently.
2. Printer/paper profiles are very poor compared to those the i1 generates - even compared to the canned profiles provided with my paper. When I try to "optimize" the CM profiles, the software crashes when I start scanning the color swatch print. Others have noted this problem. Likewise, its back to the i1 for me.
These two issues render the product useless. I could probably find workarounds, but with my i1Photo still on hand, I don't need to. And after spending nearly $500, I really shouldn't have to do that anyway.
I contacted X-Rite support about the problems. At first they were very responsive and seemed genuinely interested in learning from my experiences. Since I have both the CM and the i1Photo, they requested copies of the monitor profiles generated by each. I forwarded those along about four weeks ago, and since then, I have heard almost nothing from them, despite emails every 10 days or so asking for an update.
I expect that X-Rite will correct these issues with a future software update. I'm stunned, however, that they released such a flawed product to begin with. At this stage, I wouldn't recommend the ColorMunki to anyone – at least anyone running MS Vista. Perhaps XP or Mac users are having better experiences.