B9180, does not complete print.....

[Steven Draper]

Hello all

I've recently noticed a print issue with my B9180 printer. I have not printed an 18x12 on the HP A3+ paper for a while until a few days ago.

When I did I noticed that the printer kind of stopped without completing the last pass of the printer head, leaving a small strip of improperly printed image.

I'm using a Mac, and printing with the photoshop plug-in on the HP smooth fine art paper. It used to print fine, so am at a loss. A print on A3 glossy seemed fine.

I also had messages about printer door being open, and problems feeding the paper in.

Any thoughts, comments and solutions would be really welcome.

Thanks
Steven

[neil snape]

Hello all

I've recently noticed a print issue with my B9180 printer. I have not printed an 18x12 on the HP A3+ paper for a while until a few days ago.

When I did I noticed that the printer kind of stopped without completing the last pass of the printer head, leaving a small strip of improperly printed image.

I'm using a Mac, and printing with the photoshop plug-in on the HP smooth fine art paper. It used to print fine, so am at a loss. A print on A3 glossy seemed fine.

I also had messages about printer door being open, and problems feeding the paper in.

Any thoughts, comments and solutions would be really welcome.

Thanks
Steven
[a href=\"index.php?act=findpost&pid=187680\"][{POST_SNAPBACK}][/a]

Could be the paper sensor isn't reading the paper at the end correctly. Is the paper curved up at the end or sides?
You have to use a custom size set up for 12x18, or is that just the image size?

[Steven Draper]

Thanks Neil

The paper is the HP Smooth fine art, brand new, from an unopened box - I even took the wrapper off!! It appears OK.

I'm using the photosmart plug-in which has allows the selection of the exact paper, with settings that I have used without problems in the past.

Steven