Topic: Does anyone have the latest Z3100 firmware (Read 6110 times)

Recked · « **on:** March 05, 2008, 08:41:00 pm »

OH MY GOD!!!!

I have been trying for over three hours to download the latest firmware for my 24 inch Z and each time I get pushed to the French HP site, the Chinese HP site where it wants to install Chinese character recognition software for XP.

Does anyone have the latest firmware for a 24 inch Z3100? I will beg, borrow or steal. I will also pay for the freeking thing at this point!!!!

help..........................

rdonson · « **Reply #1 on:** March 05, 2008, 09:08:16 pm »

Base Z or PS?

William Morse · « **Reply #2 on:** March 05, 2008, 09:42:43 pm »

For the last several days basically most of the links are broken. Do you think HP knows anyone who knows anything about computers? ;^)

Bill

Quote

OH MY GOD!!!!

I have been trying for over three hours to download the latest firmware for my 24 inch Z and each time I get pushed to the French HP site, the Chinese HP site where it wants to install Chinese character recognition software for XP.

Does anyone have the latest firmware for a 24 inch Z3100? I will beg, borrow or steal. I will also pay for the freeking thing at this point!!!!

help..........................
[a href=\"index.php?act=findpost&pid=179432\"][{POST_SNAPBACK}][/a]

Charles Gast · « **Reply #3 on:** March 05, 2008, 11:09:16 pm »

Quote from: William Morse,Mar 5 2008, 10:42 PM

For the last several days basically most of the links are broken. Do you think HP knows anyone who knows anything about computers? ;^)

I gave up totally on the HP printer folks when it comes to the computer end of the printing process. Much more reliable info can either be found here or through my own trial and error experimentation. All the HP techs really did for me is basically ask if the printer was plugged into the computer and the paper profiled. From there on its off to la la land for the "techs" at HP

Recked · « **Reply #4 on:** March 06, 2008, 06:23:25 am »

After 5 phone attempts I was finally told that since my 3100 was out of warranty (ending Feb. 15 of this year) I was not entitled to download the latest firmware!

It was not a pleasant moment for the HP rep on the phone.............................

I gave up trying to get anything from their site after that.

Hope others have better luck then I.

Best regards

Recked · « **Reply #5 on:** March 06, 2008, 06:24:16 am »

Base Z of anyone has the software handy

thanks much

rdonson · « **Reply #6 on:** March 06, 2008, 06:55:41 am »

Quote

Base Z of anyone has the software handy

thanks much
[a href=\"index.php?act=findpost&pid=179530\"][{POST_SNAPBACK}][/a]

I have it. The question is how to get you a file that's 374 MB in size? Then you'll also need the new drivers.

rdonson · « **Reply #7 on:** March 06, 2008, 06:59:45 am »

Quote

After 5 phone attempts I was finally told that since my 3100 was out of warranty (ending Feb. 15 of this year) I was not entitled to download the latest firmware!

It was not a pleasant moment for the HP rep on the phone.............................

I gave up trying to get anything from their site after that.

Hope others have better luck then I.

Best regards
[a href=\"index.php?act=findpost&pid=179529\"][{POST_SNAPBACK}][/a]

That is a terrible response. I'd never spend this kind of money on a printer with the fore knowledge that I wasn't entitled to future firmware/driver updates. It think its time for you to contact Ben Wolfe and get the straight story.

Recked · « **Reply #8 on:** March 06, 2008, 07:01:54 am »

Morning,

Thanks very much for the offer. I have a You Send It account which I would happily share my login/password to get this today. If you are very busy don't worry about it I can learn some zen patience and wait for HP to figure out that their web site is a mess!!! LOL Oh I forgot their web site has been like this for years!

Anyway if You Send It works for you I can PM you the login details etc. and after done can always just reset password etc.

Thanks again

walter.sk · « **Reply #9 on:** March 06, 2008, 07:49:23 am »

I can't believe that HP limits downloads of driver and software upgrades to the printer warranty period. In my experience, firmware and utility upgrades for numerous other products from all manufacturers are available no matter how old the product is.

This issue should be clarified. I hope it was a misunderstanding on the part of the HP tech, but if not, I think our collective voices should be delivered to HP.

Recked · « **Reply #10 on:** March 06, 2008, 07:55:16 am »

My guess is the rep in the Phillipines was not sure about the information they were giving me....at least I hope they were giving me incorrect information!

Recked · « **Reply #11 on:** March 06, 2008, 08:37:52 am »

fyi

designjet.com site down (at least just about everything beyond loggin in)! Working on it says HP. Even out of warranty folks like me can still get software/drivers/firmware...........

[Thursday, March 06, 2008 8:28 AM] -- Automatically generated message:
This is an automated message. Your request has been received by the Technical Support Center and has been queued until a support analyst is available. Support for HP printers is available Monday thru Friday, 6am-6pm Mountain Time excluding holidays. You will receive a response to your support request in 5 minutes or less during support hours.

[Thursday, March 06, 2008 8:28 AM] -- Automatically generated message:
For reference, your Case ID is 3601198145

[Thursday, March 06, 2008 8:28 AM] -- Automatically generated message:
A Support specialist, Tim T has been assigned to your case.

[Thursday, March 06, 2008 8:28 AM] -- Derek Lacey says:
I am not at my printer right now as I am at my day job but I need to know how to get the firmware please?

[Thursday, March 06, 2008 8:29 AM] -- Derek Lacey says:
Last night I was told by someone at HP in the Phillipines that I could no longer get the firmware as my Z is out of warranty?

[Thursday, March 06, 2008 8:30 AM] -- Tim T says:
Good morning, Derek. Unfortunately, there have been issues with our website www.designjet.com, for the past few days. They are still working on rectifying the issues.

[Thursday, March 06, 2008 8:31 AM] -- Derek Lacey says:
is there some way to FTP the firmware? I have to start a large run print job last night and I really need the upgrade as I am running 5.0.0.4 and needed to redo my paper profiles with the new firmware

[Thursday, March 06, 2008 8:31 AM] -- Tim T says:
You were given incorrect information about your firmware as well. As soon as the site is back up, you will be able to get the software you need.

[Thursday, March 06, 2008 8:31 AM] -- Derek Lacey says:
Any timeframe for the web site?

[Thursday, March 06, 2008 8:32 AM] -- Tim T says:
Derek, you may want to call in to our Tech Support Line at 1-800-474-6836 to see if this can be sent to you. Unfortunately, I do not have the ability through Chat to do this for you.

[Thursday, March 06, 2008 8:32 AM] -- Tim T says:
We are hoping it will be up and running today.

[Thursday, March 06, 2008 8:33 AM] -- Derek Lacey says:
ok thanks. Not meaning to beat up on you but HP's web site is very, very slow and very, very difficult to navigate and now it is down completely! Not good but again not trying to beat you up

thanks for your help

[Thursday, March 06, 2008 8:33 AM] -- Tim T says:
No problem, Derek. Have a good day.

Charles Gast · « **Reply #12 on:** March 06, 2008, 04:05:21 pm »

I just had HP support on the line. The tech support guy couldn't get any download to work. He couldn't even figure out what the lastest firmare release is.
Isnt 6.0.0.8 the lastest release?
He said the servers are sometimes up - just keep trying. He said it has been going on for weeks now...

mcbroomf · « **Reply #13 on:** March 06, 2008, 05:26:10 pm »

Recked, did you get the FW yet? I sent a PM but I'm not sure it went through. I have the file on my PC and can try a usendit if you email me your info.

Mike

Hellstan · « **Reply #14 on:** March 06, 2008, 07:35:45 pm »

Quote

I just had HP support on the line. The tech support guy couldn't get any download to work. He couldn't even figure out what the lastest firmare release is.
Isnt 6.0.0.8 the lastest release?
He said the servers are sometimes up - just keep trying. He said it has been going on for weeks now...
[a href=\"index.php?act=findpost&pid=179652\"][{POST_SNAPBACK}][/a]

I tried 4 times tonight, from 2 different locations. Connection impossible : Connection Interrupted

The document contains no data.

The network link was interrupted while negotiating a connection. Please try again.

Network Timeout

The operation timed out when attempting to contact h41186.www4.hp.com."

UPDATE
This morning, finally works.
But new firmware 6.0.0.8 is dedicated to Leopard. For Tiger, it's just 5.1.
I don't understand exactly two things :
1. I have a Z3100 GP, but there is apparently also a Z3100ps GP. What's the difference ?
2. Don't know if the 5.1 allows to stop and resume printing.

Author Topic: Does anyone have the latest Z3100 firmware (Read 6110 times)