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Author Topic: 6100 - Sleep and "no cart" issues.  (Read 2505 times)

shewhorn

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6100 - Sleep and "no cart" issues.
« on: February 20, 2008, 01:52:31 am »

I've been having a few issues with my 6100. The first issue I thought was a one time occurrence but it's popped up again. One of the ink carts (magenta) keeps disappearing. The printer will say "no ink cart available" (or something along those lines) and throw a warning. If I remove the cart and reinsert it it seems to be OK.

2nd issue - Today the bugger won't go to sleep. I have it set to sleep after 20 minutes of inactivity. It would sleep, wakeup, sleep wakeup, sleep, wakeup... I disconnected the ethernet cable thinking that something on the network was sending it into a tizzy but that didn't solve the problem. I finally had to power down to get some peace and quiet.

Has anyone experienced these issues before?

Cheers, Joe
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neil snape

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6100 - Sleep and "no cart" issues.
« Reply #1 on: February 20, 2008, 02:27:46 am »

Being that the M cart is having it's problems staying in touch with the printer, it is probably the maintenance utility going crazy trying to find the cartridge. There are rare cartridges that exhibit this or even total failure which are warranted by the manufacturer in any case. Most , as HP do warranty the carts and print heads for the time up to the expiry date on the cart/PH.
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shewhorn

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6100 - Sleep and "no cart" issues.
« Reply #2 on: February 20, 2008, 11:27:05 am »

Thanks,

Just spent some time on the horn with Canon. They're sending out a new ink tank (I'll have it tomorrow) and they're sending a tech over to look at the machine for the sleep issue (should be here tomorrow or Monday. Gotta say... I've heard they've had issues with service in the past but it certainly seems like they've taken care of those problems. I'm impressed. That's better service than CPS offers!

Cheers, Joe
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neil snape

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6100 - Sleep and "no cart" issues.
« Reply #3 on: February 20, 2008, 11:55:28 am »

Good news. Do clean the ink well contacts with alcohol, or
Windex. It should clear up the problem for you.
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jpgentry

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6100 - Sleep and "no cart" issues.
« Reply #4 on: February 20, 2008, 12:35:26 pm »

They are making up for a rocky start and doing a fine job of it.
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shewhorn

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6100 - Sleep and "no cart" issues.
« Reply #5 on: February 21, 2008, 11:17:48 pm »

Quote
Good news. Do clean the ink well contacts with alcohol, or
Windex. It should clear up the problem for you.
[a href=\"index.php?act=findpost&pid=176194\"][{POST_SNAPBACK}][/a]

This is not a continuity issue due to poor contact.
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shewhorn

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6100 - Sleep and "no cart" issues.
« Reply #6 on: February 21, 2008, 11:23:07 pm »

Quote
They are making up for a rocky start and doing a fine job of it.
[a href=\"index.php?act=findpost&pid=176204\"][{POST_SNAPBACK}][/a]

A REALLY good job. I had a warm body in my office this morning... that's under 24 hours from the initial call. Of course... at 6 AM this morning the printer STOPPED exhibiting the problem they were trying to fix (wouldn't ya know it). Most places would just say we can't fix what we can't see. He replaced the logic board anyway and said "well, if it continues to happen, when I come back at least I'll know what it isn't". Many techs in my experience have a very limited understanding of what they're working on and have the minimum skills required to do the job. This guy knew the printer both mechanically and operationally inside out. We chatted for a while and he gave me a tour of some of the various menu items that would useful for solving the most common problems (head height, vacuum strength, feed speed, etc.).

Bummer that it broke but the experience was kinda worth it. I'm thoroughly impressed.

Cheers, Joe
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neil snape

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6100 - Sleep and "no cart" issues.
« Reply #7 on: February 22, 2008, 01:35:13 am »

So was it the cartridge after all?
Or did it continue after the cartridge was changed. Just curious as to what exactly happened. In the past I've seen DOA chips, and other failures on the chip side. Recently the HP Z printers exhibit some build up of in or carrier (glycol) in and around the cartridge wells, more so in the print head wells. This is due to the capping station proximity and the specific inks used in the printers. Canon inks are very close in composition to the HP hence it may be a place to watch over on Canon too.
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Pete Berry

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6100 - Sleep and "no cart" issues.
« Reply #8 on: February 22, 2008, 01:05:23 pm »

Quote
So was it the cartridge after all?
Or did it continue after the cartridge was changed. Just curious as to what exactly happened. In the past I've seen DOA chips, and other failures on the chip side. Recently the HP Z printers exhibit some build up of in or carrier (glycol) in and around the cartridge wells, more so in the print head wells. This is due to the capping station proximity and the specific inks used in the printers. Canon inks are very close in composition to the HP hence it may be a place to watch over on Canon too.
[a href=\"index.php?act=findpost&pid=176587\"][{POST_SNAPBACK}][/a]

Canon's LF printers totally isolate the cartridge wells. For the heads, when I replaced mine recently on my iPF5000 after a year/1200 sq ft, they were pristine clean, and contacts without any sign of fogging or gunking. I checked this out carefully after having seen the rather messy HP Z head-contact photos a while ago on this forum.

Cartridge chip failures are not unusual and have been fully supported by Canon with overnight replacement.

Pete
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