I would ask myself why I would consider for a minute buying such an expensive camera system from a company that did not respond to my e-mails. If this is how they respond when you are interested in buying a camera from them, can you imagine how they will respond when you need warranty service?
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Of course I can relate to your point, but I'm not ready to write them off yet--here's why:
F&H has recently split off from Rollei, and has formed a partnership with Jenoptik to release a new or updated (depending on your point of view) medium format platform, and also supplying it to two partners Sinar and Leaf. I'm assuming they are not particularly rich, given the health of the medium format industry as a whole. So in the end, they may have decided not to focus on end-customer communication for the time being. I don't *like* it, but I can at least imagine a scenario in which it's necessary.
I find that the camera, at least on paper, is an excellent fit for my needs. I also see the kind of care and attention they are putting into this project and that kind of passion appeals to me.
Just about every major player has a big ding against them for something or other that they have done or not done recently. Yes, it can be frustrating for all of us as potential customers but I can't imagine all this is easy to do, either.
There is so much that I don't understand about this industry and how it works, that I'm willing to be patient and work with them a bit more so I can make a good decision. Indeed, this is why I'm spending my time and money to fly to Las Vegas to talk with them, and have offered to play messenger for others who feel similarly but aren't able to make it to the show.
Time will tell if this is the right path or not.
Best regards,
-Brad