Hi all, this is a message that I have sent to Sinar. Any help or suggestions is greatly appreciated:
Sinar,
My studio has had a 54M digital back since it first came out. We have had countless problems with CaptureShop 5 on different computers. Depending on which camera we are using, Hasselblad H1 or Fuji GX680, the back/software will only work on certain and different computers. In our studio we have two G5 towers, two iMacs and one G4 laptop. The Hasselblad will only work, without problems, on either one of the iMacs or the laptop. The Fuji is another story.
On our last location shoot in New York city, we rented a G5 and had the same problem as we have always had, we shoot a few images and the program crashes. I put a call into Colin at Sinar in New Jersey, but he wasn't in and no one else could help us, we left him a message for some help but we never heard from him. Luckily we had our laptop with us, it was slow, but it worked.
I now need to shoot in New York again, and we are faced with the same problem and decision. Should we bring our back with hopes that it will work on the computer we rent, or do I just rent a PhaseOne back and know that it should work without any problems, or at the worst case be able to get ahold of someone that can fix any unexpected problem. This of course, leads to the biggest question, why keep the Sinar back if it is so unreliable??
In answering my email, hopefully you will, put yourself in my shoes. On location (NYC), week of shooting, major high profile international client, really, what do you do?
Please advise.
Paul Craig
JCHstudio.com