Sean,
Have attempted already what you suggested and sometimes I get a message to lift the handle and move to blue line, others that paper loaded incorrectly, ocassionally to re-roll and start over, and others to lift handle and let it corretc it self.
I get gun shy about changing rolls of paper - any word on possible corrections of this problem - anyone have service correct the problem. I understand that new firmware that is somewhere down the stream may help.
Harris