Topic: 3100 Woes (Read 22111 times)

Geoff Wittig · « **Reply #40 on:** January 14, 2008, 09:00:01 pm »

Ron-
My mistake. When I got home tonight I opened up the printer and looked around. The large driven roller beneath the paper is sort of charcoal grey with flecks, and has a bit of give to the fingernail. The smaller passive cylindrical rollers on top are black plastic and quite hard. So this is the original roller set.
Hope that helps.

Geoff.

rdonson · « **Reply #41 on:** January 14, 2008, 09:07:14 pm »

Quote

HP's latest Technical Newsletter called ""How to profile Other Commercially available Paper on the Z Series - Updated for 6.0.0.8 FW doesn't ever mention any of these roller marks issues. The newsletter makes it sound like there shouldn't be a problem. It mentions proper settings for fibaprint type papers, and really makes me feel like my Cadillac Model Z3100ps GP has got a wheel in the ditch.

So long for now, TOM
[{POST_SNAPBACK}][/a]

Tom, can you provide a link to this technical newsletter. I can't find it despite a determined search.

Can I mention again how much I hate the HP websites?

Update:
The HP websites are soooooo frustrating. I think I finally found the doc Tom mentions. Was it on the DesignJet HP website? Nope. It was on the HP Graphic Arts website. I wish I could meet the moron in charge of putting info on the HP websites. I'd love to hear the rationale for this nonsense.

[a href=\"https://h30267.www3.hp.com/hpp/country/us/en/designjet/iccmedia.html?cc=us&new_product=Z3100&profile_type=MEDIA&jumpid=reg_R1002_USEN&pageseq=13044]Click here.[/url]

As soon as I successfully download all the PDFs I'll put them up on the wiki where it will be easier to find.

update again:

Four tech newsletters dealing with paper presets and non-HP papers with fw 6.0.0.8 have been placed on the z3100 wiki

dandeliondigital · « **Reply #42 on:** January 14, 2008, 09:48:38 pm »

Quote

Tom, can you provide a link to this technical newsletter. I can't find it despite a determined search.

Can I mention again how much I hate the HP websites?
[{POST_SNAPBACK}][/a]

Hi r,
Well I logged onto HP's site (it is very confusing and hierarchical isn't it?), and first selected my products, and then Tips and Tricks section which brings up a list of PDF files. Old files here for v 5 firmware. This is where I thought I got it from, and when I clicked on a link that sounded promising the page comes up as inaccessible.

For a long pause, I cannot remember if I originally got my pdf via the old link which was at...
» Working with non HP papers (Update for firmware 5) (1.5 MB PDF)*
and now doesn't work, or through a newer link which sadly isn't showing as available. So...

I searched HP using part of the name of the newsletter "Profile Other Commercially available Paper" as the search term worldwide and got the following...

[a href=\"https://h30267.www3.hp.com/hpp/country/us/en/designjet/iccmedia.html?cc=us&new_product=Z3100PS&profile_type=MEDIA&jumpid=reg_R1002_USEN&pageseq=134734]https://h30267.www3.hp.com/hpp/country/us/e...&pageseq=134734[/url]

This is the page which has downloadable paper presets listed for my Model Z3100ps GP. Scroll down to the first break where you see the following text which contains the links. Not sure if these links will work or not, but you should be able to find it.

At the table break the text reads as follows (I added the links for you, YMMV)...

* Make sure you are using the latest firmware. If your paper selection is not on this list, use the paper type available in the front panel of your printer.

» How to download and install other Commercially-available Paper ver. 6.0.0.8 (388KB PDF)
https://h30267.www3.hp.com/hpp/country/us/e...&pageseq=657065

» How to profile other commercially - available paper ver. 6.0.0.8 (1.1MB PDF)
https://h30267.www3.hp.com/hpp/country/us/e...&pageseq=657065

» Working with other commercially-available paper ver. 6.0.0.8 (331KB PDF) https://h30267.www3.hp.com/hpp/country/us/e...f&pageseq=78935

In true to the Zed HP form these links all refer to v6.0.0.8 Firmware and the Z3100 & Z2100 models, but its on the page for my printer. My printer, the Z3100ps GP uses firmware version 6.0.0.7. One has to assume that this applies to me as well as the Z3100 users, but HP doesn't make this clear, and they won't treat me with the respect I wish I could get. ;-) I have asked them over and over for more clarity regarding the Z3100ps GP model vrs the rest of the Zed printers for over 6 months, and how it is referred to in their posting and web site and publications. Sigh.

I hope this helps.

So long for now, TOM

dandeliondigital · « **Reply #43 on:** January 14, 2008, 10:02:43 pm »

Quote

Tom, can you provide a link to this technical newsletter. I can't find it despite a determined search.

Can I mention again how much I hate the HP websites?

Update:
The HP websites are soooooo frustrating. I think I finally found the doc Tom mentions. Was it on the DesignJet HP website? Nope. It was on the HP Graphic Arts website. I wish I could meet the moron in charge of putting info on the HP websites. I'd love to hear the rationale for this nonsense.

Click here.

As soon as I successfully download all the PDFs I'll put them up on the wiki where it will be easier to find.

update again:

Four tech newsletters dealing with paper presets and non-HP papers with fw 6.0.0.8 have been placed on the z3100 wiki
[a href=\"index.php?act=findpost&pid=167199\"][{POST_SNAPBACK}][/a]

Doh! I wish I had read your post before doing all that heavy lifting on the HP site. Ouch!

Thanks for the wiki, it's a helpful resource.

So long for now, TOM

Jim Cole · « **Reply #44 on:** January 14, 2008, 11:39:01 pm »

Hi all,

Has anyone managed to find the "Fine Art Barite" preset that in mentioned in the following document?

Z2100_and_Z3100_Working_with_other_commercially-available_paper_6.0.0.8.pdf

Thanks,
Jim

Min · « **Reply #45 on:** January 15, 2008, 12:20:17 am »

I got a fix from HP awhile back...new rollers (they arent really bigger, they have a different shape and are more spongy)...and since then no troubles there...for the most part...there was an ever so slight mark on solid black on the rag paper, but it doesnt show up in anything but solid black, which i dont print very often...the HP tech is still communicating with Spain about that...I'm holding their feet to the fire.

I was getting a bit of starwheel markings but when the tech replaced my rollers he oiled the springs holding the starwheel assembly... no marks since.

Dont tell HP but I hardly use any HP papers anymore... using Hahnemuhle Photo Rags, Ilford Smooth Pearl, Breathing Color canvases and fine art papers and Epson Enhanced matte with no problems with marks since my fix.

However, I discovered why HP doesnt make 44" papers for their 44" printers ... everything is 42" always wondered why, seemed so ridiculous and was causing me client issue. One day i was having very bad ink splotching along the far side on 44" Ilford pearl...think it was coming from the ink deposit area (or whatever the technical term for it is). I cleaned the area and the rollers and it seems to have solved the problem...although I know it will resurface and will be calling HP for a solution at some point I'm sure.

Im back to loving this printer again...however I have not upgraded the software or the firmware...it was such a nightmare last time that Im reluctant. And I cant say that if I was buying a printer today that I would buy another HP. I would however buy a printer that offered me the same flexibility with the inks and papers... I will never go back to purging ink.

min

Colorwave · « **Reply #46 on:** January 15, 2008, 12:23:28 am »

Since there are two similar threads going, you might be interested in my most recent missive on my struggles with tracking down the new roller design here:

http://luminous-landscape.com/forum/index....38&#entry167238

Geoff: Thanks for looking at your rollers. I was having a hard time processing your rollers being that old and being different from all the rest I've seen, but the same color as the new ones.

-Ron H.

On The Subject Of HP's Website: It's a little different because it isn't designed by humans. It uses an advanced fractal algorithm for organization that entirely replaces the typical site hierarchy. Like cholera and the plague, eventually you get used to it . . .

Christopher · « **Reply #47 on:** January 15, 2008, 04:37:03 am »

I know there are some happy guys with there HP and if I would just print for my own sake I probably would have kept it, but I don't.

Another thing I find interesting, that you find 10times more post about z3100 problems compared to Canon or Epson.

I think in the end it just depends on what you expect from such a printer and to what you are used to.

rdonson · « **Reply #48 on:** January 15, 2008, 01:46:03 pm »

Quote

On The Subject Of HP's Website: It's a little different because it isn't designed by humans. It uses an advanced fractal algorithm for organization that entirely replaces the typical site hierarchy. Like cholera and the plague, eventually you get used to it . . .
[a href=\"index.php?act=findpost&pid=167244\"][{POST_SNAPBACK}][/a]

Harry Carpenter · « **Reply #49 on:** January 15, 2008, 06:17:15 pm »

Quote

Another thing I find interesting, that you find 10times more post about z3100 problems compared to Canon or Epson.

[a href=\"index.php?act=findpost&pid=167278\"][{POST_SNAPBACK}][/a]

Not really.

I was looking to buy "A printer" last year and the make was unimportant.
Having used the Epsons for a few years their horrendous ink wastage and head clogging were enough to turn me away from them. I looked to Canon but the sheer volume of really dreadful user reviews on the ipf5000 and Canons complete lack of interest ensured that I was never going to be prepared to put up with that much grief.
I therefore went with the z3100.
I have had some roller marks and initial colour profile issues, but now they are all sorted I am more than happy and the ink usage is incredible.

I do however think that HP needs a slap to make more effort to resolve these remaining issues across the board as the unresolved problems can only be costing them business and making their "loyal" customers look elsewhere.

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