Hi Tripp,
Short version:
It looks like I've finally got it. You must have version 2.1.1.0 of Easy Printer Care. Easy Printer Care 2.2.1.2 does not support Color Center. Do _not_ let the HP Update program install the new version. It doesn't give any details when it tells you there's a new version, but if you inadvertently let it start downloading you can see 2_2_1 in the filename. Cancel that sucker!
Slightly longer version:
First, a shameless disclaimer that absolves me of all responsibility:
Follow these instructions at your own risk. Your mileage may vary. If you hose your system, _YOU_ did it, not me, even if you followed this to the letter. If you don't understand what you're doing, don't do it. Call HP. Let them walk you through the fix. They can probably do it in ten minutes.
OK, on with the show!
I'm not certain how many of these steps are absolutely necessary, but the end result is a Z3100 connected to a network cable with Color Center controls that work. Woo hoo!
NOTE: These instructions worked for me. The only HP product I have is the Z3100. If you have other HP products installed, you may want to be more selective about what you delete.
First, delete a previous install of the HP software:
__Go to Control Panel / Add Remove Programs.
____Uninstall all HP software. I don't have any other HP printers.
____On my machine, this consists of:
______HP Designjet Z3100 Photo Series
______HP Color Center
______HP Easy Printer Care (Restart Later)
______HP Proactive Services
______HP Update
__Go to Printers and Faxes.
____The icon for the Z3100 should already be gone. If not, delete it.
____Select "File", "Server Properties".
____On the Ports tab, delete all "HPDesignJet..." ports.
____On the Drivers tab, delete the "HP DesignJet Z3100" and
____any others you don't need.
__Delete "C:\Program Files\Hewlett-Packard" and all subfolders
__Delete "C:\Program Files\HP Designjet Z3100 Photo Series" and all subfolders
__Make sure you can see hidden files:
____In a Windows Explorer window, select Tools/Folder Options, then click the View tab.
____In the list, click "Show hidden files and folders" and click OK.
__In Explorer, browse to "C:\Documents and Settings\<username>\Local Settings\Temp"
____Delete the "Easy Printer Care" folder
____Delete all folders that start with "HP...". Again, see the warning above.
____In my case, this was:
______HPEPCCACHE
______HPPS
______HPSU
______HPSUEIE4.YY-
__Reboot
To install the printer using a network connection:
__Install driver version 61.71.341.0, selecting "FILE:" for the connection.
__Once installation is complete, right-click the printer and select Properties.
____On the Ports tab, add an "HP Standard TCP/IP" port.
____Enter the IP address of the printer.
____Check "Always print to this device, even if the IP address changes".
__Install Easy Printer Care 2.1.1, >>> NOT 2.2.1.2! <<<
____Let it reboot
__Install Color Center 1.2
Vwalla! You're done! See? Now _that's_ "Easy Printer Care"!
None of the installs should have given you any "Access Denied", "OK to overwrite these files?" or other error
messages. If you saw those, you probably didn't delete enough files during the uninstall process.
When you run Color Center, you should see the Color Center tabs in Easy Printer Care. If not, hey, good luck.
