Hi HP send a tech guy from Barcelona he had a prototype with him that lift the a part of the starwheel assambly. He told me that the starwheel asamble has a fixed part and a part taht is possibe to rise. the prototyp lift the moving part of the assambly. In my case the marks was med by the wheels on the fixed part so the prototype did not work for me. the tech guy informed me that they will do some more tweekning and try other solutions.
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I haven't had the starwheel problem yet, but haven't done any prints on glossy yet.
However, it amazes me that HP put starwheels back on a printer!
Back in the late 1990's, we had a DesignJet 2500CP and 3500CP which had a lot of problems with starwheels. HP then finally brought out an upgrade, which mechanically raised the whole (replacement) starwheel assembly, if desired. To counteract the problems then arising with the paper then not laying flat enough, they shipped a clamp-on roll to hang on the leading end of the paper to drag it down. Of course, you had to hold down the leading edge by hand until enough of the paper had been fed out of the printer to attach the clamp-on. Generally a two person action!
It sounds like HP is trying out the same makeshift solution that barely worked 8 years ago. I would have thought that they had learned from their mistakes.
Yes, a vacuum table is louder, but at least it works!
Peter
