We're all so quick to criticize when a company's support is awful; I wanted to put in a good word for astonishingly good support I just received from Epson.
I have an Epson Stylus Photo R2400. Bought it a year ago, and for the past month or so, I've had problems with paper feeds. I called tech support and thought I was getting the usual offshore read-from-the-script garbage, when suddenly the support guy said "you're right; you've done what you can; I'm sorry for the inconvenience; we believe in our printers and we'll send you a new one."
No arguments; no shipping it somewhere for weeks to be repaired. They VOLUNTEERED to replace it! You could have blown me over.
The new printer arrived today; I'm required to send the old one back in the box the new one came in, and they pay for the shipping.
Epson now has a loyal customer for life. Amazing!!!
P.S. Did I mention that I was on the last few days of the one-year warranty and they STILL did this???