Kudos to Epson

[LAD in LA]

We're all so quick to criticize when a company's support is awful; I wanted to put in a good word for astonishingly good support I just received from Epson.

I have an Epson Stylus Photo R2400.  Bought it a year ago, and for the past month or so, I've had problems with paper feeds.  I called tech support and thought I was getting the usual offshore read-from-the-script garbage, when suddenly the support guy said "you're right; you've done what you can; I'm sorry for the inconvenience; we believe in our printers and we'll send you a new one."

No arguments; no shipping it somewhere for weeks to be repaired.  They VOLUNTEERED to replace it!  You could have blown me over.

The new printer arrived today; I'm required to send the old one back in the box the new one came in, and they pay for the shipping.  

Epson now has a loyal customer for life.  Amazing!!!

P.S.  Did I mention that I was on the last few days of the one-year warranty and they STILL did this???

[dgillilan]

We're all so quick to criticize when a company's support is awful; I wanted to put in a good word for astonishingly good support I just received from Epson.

I have an Epson Stylus Photo R2400.  Bought it a year ago, and for the past month or so, I've had problems with paper feeds.  I called tech support and thought I was getting the usual offshore read-from-the-script garbage, when suddenly the support guy said "you're right; you've done what you can; I'm sorry for the inconvenience; we believe in our printers and we'll send you a new one."

No arguments; no shipping it somewhere for weeks to be repaired.  They VOLUNTEERED to replace it!  You could have blown me over.

The new printer arrived today; I'm required to send the old one back in the box the new one came in, and they pay for the shipping. 

Epson now has a loyal customer for life.  Amazing!!!

P.S.  Did I mention that I was on the last few days of the one-year warranty and they STILL did this???
[a href=\"index.php?act=findpost&pid=131307\"][{POST_SNAPBACK}][/a]

I'm very glad to hear reports like this, I currently own four Epson printers, from the small dye-ink R320 to the 13" wide format R1800 (two) and my pro 3800 17" wide format model. Pleased with all. Glad that you were supported by Epson,
Debra

[Bill Koenig]

I'm very glad to hear reports like this, I currently own four Epson printers, from the small dye-ink R320 to the 13" wide format R1800 (two) and my pro 3800 17" wide format model. Pleased with all. Glad that you were supported by Epson,
Debra
[a href=\"index.php?act=findpost&pid=131510\"][{POST_SNAPBACK}][/a]

Been there, done that. I'm on my third 3800 (this one works just fine)  the first and second were defective. Same thing, they send me a new one, only took a couple of days, I send the bad one back. Very good support.