I also had the wheels, well gears, come off my iPF5000 feeder. And this was while the printer was sitting idle. Print on roll paper on Sun. Come back on Wed and the roll feeder doesn't work. I called in the service request on 7/12, Thrs, and I might actually be able to connect with the service tech this Thrs, 7/19. Here in Central NY state, the service guy is over 2hrs away and he is servicing other customers & equipment with, what his dispatcher says, are more critical service calls.
Right now I think that the best use for a Canon iPF5000 is to buy it and use it for the rebate toward an HP. Then you have two printers for little more than the price for one. ouch
Based upon my experience getting service, I don't think I can trust Canon printer service. And when I am in the market for a new printer, Canon may talk the talk but they sure can't walk the walk.
Please HP, introduce a 17" Pro printer. A lot of folks want to print on cut sheet paper or can't afford a 24" printer but still want user replaceable print heads and pigment ink.
Canon also seems to have a lot of problems with the new EOS-1D Mark III.
Added 7/18
1. When I placed my service call I told the Canon tech, that with the travel distances involved, that it would be easiest to cross ship a new roll feeder. Canon tech checked and Roll Feeder is not "consumable item" so he couldn't do this.
And Ithaca area isn' that rural, about 1 hr to Syracuse or Binghamton. I can think of places that are "not the end of the world but you can see it from here."
So instead Canon is going to pay for at least 4 hrs of total travel time, service tech is near Oneonta, NY, plus on-site time.
2. The service tech was not very happy, with Canon knowing about the pendulum gear issue, that the parts hadn't been shipped to me when the call was opened. So the service tech had to call in the parts order on Monday and I got the parts on Tues.
3. I was referring to the autofocus issue on EOS-1D Mark III, URL from an other comment:
www.robgalbraith.com/bins/content_page.asp?cid=7-8740-9006