I canít stay with this post to answer any questions right away, but I wanted to post some of the quirky things that have happened with Olympus service.
In mid August I emailed Olympus service about image quality concerns. After no reply for a week, I emailed them again, but got no reply. Finally, after a lot of experimentation with my E510, I decided see about sending the camera in to be checked. I made an 800 call and got a reference number, the needed forms, and was preparing to pack up the kit and send it off. Suddenly, I got an email from Olympus service. I expected it to be about sending in the camera, but no. It was a letter about some posts I had made at various sites concerning the picture quality with the E510, including a poor rating on Amazon.com. I was happy that they were actively seeking me out to determine what was wrong. In response I sent them an email of explanation, and one of my best shots (along with a comparison picture from another camera). Since Yahoo only lets you send a couple of photos at a time, I had to try and send my more typical (problematic) images in a separate email. However, when I tried it I got this msg back.
The MessageLabs Content Control service has identified that an
email sent by you may contain inappropriate content
according to the policy rules established by either your organisation
or the intended recipient's organisation.
The recipient address of the email was: - CustomerSupport@olympus.com
Sending a couple more pictures returned the same message.
The next day (this morning 8/24) I got this msg from them
What format are the image files are you attempting to email? How many? Are you trying to send them uncompressed or compressed?
Please email some unedited, uncompressed sample JPEG images showing what you are describing.
Olympus Imaging America, Inc.
I replied that I tried sending the files in uncompressed JPEG and included the censor msg for them to seeÖ and I havenít heard from them again.
These people seem really weird. It may be an over reaction but Iím concerned that something might happen to my camera now, if I send it in.
Iím not looking for advice in this Ė only wanted to pass along my experiences.