My very recent "event" with MediaStreet included receiving defective, filled, carts, not meant to be part of the CIS, that were not recognized by the R2400, and the cyan cart that read it had ink in it, but was actually empty.
Even though "Missy" the email tech support person (no phone support whatsoever) insisted MediaStreet carts were not defective, I still had problems. When, eventually, after trial after trial, the three (3) carts that would not read, did read, the nozzle check showed big problems, especially with the cyan cart. The cyan cart light never ever went on. Never.
So I ran the auto clean and nozzle check. Twice. And finally the plain nozzle check and the clean cycle separately.
Reporting back by email to tech support I was told I had made the inks foam. Wait overnight, she wrote. Will, I took out the cyan cart and it was empty. Please tell me what waiting overnight would do for this situation? I put the Epson cyan cart back in and ran the nozzle check only. Cyan was printing. (And MediaStreet claims the carts are not defective). I ran two manual cleaning cycles and the nozzle check was just fine.
So, I have seven MediaStreet carts and one Epson cyan cart in the R2400, and the MediaStreet yellow cart light is flashing.
Obviously, out comes the rest of the MediaStreet carts, and in goes the Epson carts.
MediaStreet's tech support hides behind email instead of using phones. Now that is my observation. And, I was told so by Holly, who takes orders. Also, apparently Brad Baxter, hides by not using the phone. I have emailed him, and he has not yet responded by email or phone. I don't really know who Brad Baxter is.
They offered to send me more carts and 50% off what I paid for the first set of carts. And I quote: "David,
What I can do is offer you a new set of cartridge for 50% off what you paid for them so you can start again and follow the proper steps to using these cartridges. That would be $27.36.
Please let me know!
Missy"
I explained why I wanted a full refund. Then Missy wrote they cannot give a refund.
I don't want to do business with them any more.
I did hear, not read, they will refund the original cartridges price, but not the shipping.
Cheers