My Z3100 which worked fine (apart from the gamut problem on matte paper)
for over a month now has suddenly started to spit out and cut off 36" of paper
regardless of the actual roll size. I am using the latest firmware, drivers, and
all HP software. I spent 1/2 a day on the phone with HP support, and have
reinstalled everything under their guidance.
I specified 24"x36" (custom) document size (since the driver stupidly insists
on having the length specified despite the fact that the Paper Source is Roll).
Now, this used to work just fine until a couple of days ago. By this I mean that
the printer would cut off the roll as soon as it stopped printing right at the line
of the end of the printed area (well, about 1/2 inch of white was left on the end).
Now, all of a sudden, regardless of the size of the printed area, it rolls out 36"
worth of paper and then cuts off. This is happening regardless of the
print software used (including QImage, PS CS3, and Print Test Page feature of
Properties of the driver itself).
I saw references to what seemed like might be this same problem in other
posts, but, alas, these were just mentions -- no links, etc. Search yielded nothing.
To me, it looks like there is a bug in the driver (the last version, at least).
Any suggestions would be very much appreciated -- HP was not helpful so far,
and I am not looking forward to spending another day on the phone with them,
since I don't have much hope they (tech support) can do anything about this.
Thanks very much!