Voted: Technical issues requiring a service call but overall satisfied.
I voted this way because now that the printer is working, it's doing just great for me.
Still, I feel that Canon USA's warranty and support policies need improvement.
It took five or six weeks to get mine working properly from the time I first reported the problem. Meanwhile, I had wasted a lot of ink, paper, and time troubleshooting this "ghosting" issue (unique to my printer as far as I know).
Also, early on, I spent quite a bit of time, ink, and paper working on a solution to the "far end feed banding" issue. When I finally figured out the answer to it, I called Canon Tech support and they were happy to finally have a solution to this problem which was fairly common to these printers. From various reports I've read, they were having field techs swap mainboards and the like trying to solve it.
In any case, when I asked Canon if they'd consider providing any replacement ink for the ink wasted between the time I got my printer and the time it was finally brought into proper working condition, they turned me down. Somehow, that struck me as somewhat ungrateful and also poor customer relations. A couple of new ink carts would have made me feel like they valued me as a customer and appreciated the efforts I've put into all of this.
But to me, at this time, the two things that have me the most worried are:
1. Two $640 printheads with no warranty and a Canon recommended lifetime of 12 months after the package is opened. Will my printer be a total loss by this time next year?
2. No longevity data for the Lucia inkset with any papers. If someone buys a print from me, what can I tell them if they ask about this?
When things are working right, this printer is a joy to use. I love the printer and the look of the prints I'm getting now. But I am not satisfied with Canon USA's policies. I'm hoping they'll make a few changes to address these issues and then the printer can earn a hearty "highly recommended" from all of us owners.