I discovered a small error in the iPF5000 Report Card Section. The category of "Service" received a grade of "F". The correct category should have read "Timeliness of Service". With the one exception mentioned in the article, every problem reported to the Wiki has eventually been resolved favorably. The general consensus has been that the service techs are skilled and conscientious.
In retrospect, it probably would have been better to have separate categories:
Quality of service - B+
Timeliness of Service - F
The quality of service would be downgraded slightly for problems such as:
1) A poster whose roll feed was incorrectly reassembled, with one of the gears left out so that it didn't function properly. He had to consult the Wiki and point out the problem to the service tech on an additional service call.
2) Poster who reported roll feed malfunction. Tech showed up (with none of the re-designed parts pre-ordered), then had to make a second service call.
These are occasional and relatively minor annoyances which wouldn't affect the quality of service rating much.
My apologies for this oversight.
--John
