i just now stumbled across this thread. thanks to all of you. as soon as i synched my papers i had the problem. although i only have custom papers and one profile that i created for the hahn. smooth fineart paper.
i continue to marvel at the "intelligence" built into the z3100 compared to all of the things i used to have to do manually as far as calibration, adjustment, maintenance, etc. BUT i also marvel at how foolish HP is when it comes to their UI software and drivers. How can you spend so much time, brainpower and money designing the physical machine so well (i mean, even the small nuances for assembly and set up are above industry standard) but how can you screw up the drivers, UI's, etc. so badly and then say things like "windows isn't our problem" of course it's part of their problem. it's like creating a great automobile charging a lot for it then not telling anyone that it doesn't perform well on convventional fuel and later saying that it's not the manufacturer's/designer's problem that it doesn't run on the fuel everyone uses.
i have printed on epsons "for ever". and i love the prints on the z3100 but HP does need to heed it's customers comments. even if it's painful. good relations between customers and the company always do an amazing job of evolving a product.
sorry.... heh.... time to step off my soap box.