IPF5000 Problems - Defective Ink Carts

[OnyimBob]

Just the opposite with Canon service and the shop that sold it to me, with my problems on the 5000, they came to my house and loaded new firmwear and I haven't had any feed problems since..

I also find their service at CPS great, a few people in the photo trade here in Australia that could learn from them..
[a href=\"index.php?act=findpost&pid=105782\"][{POST_SNAPBACK}][/a]

David, who are CPS? I presume you're in Sydney. I'm planning to purchase the 5000 in Melbourne, do you have any advice in hindsight?
Regards, Bob.

[peterpix2005]

Due to the worsening support for defective ink cartridges, the Wiki now recommends against purchasing this printer--unless Canon changes their support policy.  

Ouch! My new 5000 is  here and just waiting to be unpacked! Maybe the 3800 was a better idea. Lighter anway!

Peter

[filip baraka]

Due to the worsening support for defective ink cartridges, the Wiki now recommends against purchasing this printer--unless Canon changes their support policy. 

Ouch! My new 5000 is  here and just waiting to be unpacked! Maybe the 3800 was a better idea. Lighter anway!

Peter
[a href=\"index.php?act=findpost&pid=105870\"][{POST_SNAPBACK}][/a]

I'm quite sure that you will be happy with ipf5000 after a while and after you get to learn all the quirks... forget reading a manual, go to wiki FAQs and save it as pdf or print it.

Only reason why wiki is not recommending ipf is because of reinforced ink policy, hopefully that will get canon attention since one month is totally unacceptable

Based on image/print quality I would rate ipf as highly recommended

[John Hollenberg]

Only reason why wiki is not recommending ipf is because of reinforced ink policy, hopefully that will get canon attention since one month is totally unacceptable

100% correct.  While there have been quite a few teething problems for the IPF5000, the image quality is superb.  In regards to every other problem, many have workarounds and Canon is presumably planning to fix the reported software bugs.

The recommendation regards specifically Canon's refusal to offer a reasonable warranty for ink cartridges, coupled with the multiple reports of ink cartridge failures at what appears to be an abnormally high rate.  If Canon changes their policy and fully stands behind their products, the Wiki recommendation will change as well.

A secondary concern is that the two printheads ($600 each list price) are also covered for only 30 days by the warranty.  If problems develop (and it is still much too early to see if they will), your new printer could basically become a paperweight.  If Canon has no more confidence in their products than this, why should the Wiki be confident in their products--especially given the documented problems with software, firmware, and knowledgeable and timely support.

Just today, we have received another report from a poster that has a banding problem.  Canon support has been out to try to fix the printer FIVE TIMES.  The printer is basically DOA, and the poster reports that after two months he still isn't able to use his printer.  Assuming this is a legitimate report (and I have no reason to doubt that it is) this is certainly a damning indictment of Canon's tech support system and policies.  It certainly dovetails with the experience of Jim H WY, the longtime poster who discovered the fix to "Banding in the trailing inch of prints from the Cassette." which Canon had no clue about.  He had to wait for weeks to get his printer fixed since the parts (which ended up not being needed anyway) were "backordered".

http://www.canonipf5000.wikispaces.com

--John

[David Anderson]

Sure, if you are CPS it's fine. It's for the rest of the world of mere mortals that it's anything but - my experience dealing with them.
[a href=\"index.php?act=findpost&pid=105851\"][{POST_SNAPBACK}][/a]

Are you a Canon useser ?
Can you join CPS where you are ?

[Mark D Segal]

Are you a Canon useser ?
Can you join CPS where you are ?
[a href=\"index.php?act=findpost&pid=105932\"][{POST_SNAPBACK}][/a]

Yes, I am a Canon user, and I live in Toronto Canada. They will not let me join CPS because I am not an accredited professional photographer, eventhough I use only professional equipment (theirs and other stuff) from A to Z.

[David Anderson]

David, who are CPS? I presume you're in Sydney. I'm planning to purchase the 5000 in Melbourne, do you have any advice in hindsight?
Regards, Bob.
[a href=\"index.php?act=findpost&pid=105867\"][{POST_SNAPBACK}][/a]

My advice would be don't jump in early with new stuff from anyone    , if you're just getting one now you should be avoiding all the teething pain, fingers crossed.

The other thing I would say is go to a dealer with good staff, not a discount box shifter, the two shops I haunt in Sydney are L&P photographics and Baltronics because they're both good at problem solving and don't stop taking my calls when things go pear shaped.

I got the printer from a dealer ( Baltronics ) who are trained by Canon, but more to the point have a couple people on staff ( Selina and David ) who know what their talking about and have helped me ( not a geek  ) no end with everything from paper selection to custom profiles..

Happy printing..

[Mark D Segal]

You asked who are CPS - CPS is Canon Professional Services. This is Canon's way of dissecting their service obligation into two tiers, one for certified professionals who get excellent service, and the other for everyone else who don't.

I can tell you, regardless of how great the prints are once it works, unless they've really addressed ALL the big ticket issues, I wouldn't buy an IPF5000 unless I wrote my own warranty and had it certified by the President of the Company (which wouldn't happen of course until hell freezes over).

[OnyimBob]

My advice would be don't jump in early with new stuff from anyone    , if you're just getting one now you should be avoiding all the teething pain, fingers crossed.

The other thing I would say is go to a dealer with good staff, not a discount box shifter, the two shops I haunt in Sydney are L&P photographics and Baltronics because they're both good at problem solving and don't stop taking my calls when things go pear shaped.

I got the printer from a dealer ( Baltronics ) who are trained by Canon, but more to the point have a couple people on staff ( Selina and David ) who know what their talking about and have helped me ( not a geek  ) no end with everything from paper selection to custom profiles..

Happy printing..
[a href=\"index.php?act=findpost&pid=105934\"][{POST_SNAPBACK}][/a]

Thanks David. Yes, I have a quote from Designwyse ( www.designwyse.com.au ) in Melbourne which includes delivery, installation and calibration out here in East Gippsland (5 hours drive from Melbourne). They appear to be a very professional organisation, happy for me to visit and have some prints made of my own images before deciding. I will definitley be asking about the problems raised on this site and others.
Cheers,
Bob.

[OnyimBob]

You asked who are CPS - CPS is Canon Professional Services. This is Canon's way of dissecting their service obligation into two tiers, one for certified professionals who get excellent service, and the other for everyone else who don't.

I can tell you, regardless of how great the prints are once it works, unless they've really addressed ALL the big ticket issues, I wouldn't buy an IPF5000 unless I wrote my own warranty and had it certified by the President of the Company (which wouldn't happen of course until hell freezes over).
[a href=\"index.php?act=findpost&pid=105941\"][{POST_SNAPBACK}][/a]

Thanks Mark, I thought they must have been a dealer or some such.
Bob.

[D White]

By contrast, I have had great support from Epson over the years. I have had a 7500 / 7600 / and now a 7800. When I did have problems with the original 7500 they sent out a tech for free and then shipped me a new printer. On going on-line or phone support has been good over the years.

I am a big Canon user but Epson has never given me much of a reason to ever change printer loyalties.

[PJPhoto]

Service the right way...

Last week I had a problem on client's Lexmark $1600 dot matrix printer.  A big heavy beasty with less than 30 days to go on the 1 year warranty.  It was printing some lines lighter then darker on the same line.  I called Lexmark support and after being asked what the problem was and explaining it as above the lady put me on hold for about a minute, came back on the line and said they would be shipping me a new printer in three days and was there anything else they could do for me?   I nearly fell off my chair.  A NEW printer arrived in two days with a UPS return shipping label for shipping the old one back on their dime.  Thats service!  If only other companies could do half as well...

Thanks!
Philip

[jmccart]

My sincere thanks to all those you have suffered with the IPF5000 and shared their pain.  I have waited as long as I can for a wide format printer.  HP is getting my money.  So very strange that Canon's printer division is differenet in their customer service approach from their camera division. Almost like two seperate companies.

[Mark D Segal]

My sincere thanks to all those you have suffered with the IPF5000 and shared their pain.  I have waited as long as I can for a wide format printer.  HP is getting my money.  So very strange that Canon's printer division is differenet in their customer service approach from their camera division. Almost like two seperate companies.
[a href=\"index.php?act=findpost&pid=106324\"][{POST_SNAPBACK}][/a]

What makes you think their camera service is any better? From the exposure I've had to it, not being a member of "CPS" I'm thoroughly unimpressed.

[djgarcia]

Actually the one time I sent my 1DS II to get the shutter replaced using the label enclosed with the body the service was very quick and effective. Hopefully I won't need to send it again, as I'm fresh out of gratuitous Expedited Service labels .