At Macworld yesterday I asked the two Canon 5000 sales reps when we would have up-to-date firmware & software downloads.
They were sure Ver 1.12 would be on the website, along with updated media choices. They reacted with disbelief when I said they weren't there, & assumed I just hadn't looked recently enough. They couldn't believe the versions they were demo-ing hadn't become available on the web.
It would seem that Canon USA Sales is as taken aback by Canon USA Customer Service as their customers are!
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Interesting. Canon Service just called me today to ask how the service to repair my printer went. They did a nice job repairing the printer. But I didn't stop there.
They got an earful.
I too complained that the newest firmware and drivers weren't on their USA sites. She was quite surprised to hear this and wondered how I knew what the current information was. She had heard about he Canon WIKI
I also complained about the misinformation that their in-house staff had been spreading. It is NOW agreed that when then printer goes to sleep the roll-feed unit parks the paper outside the paper path, and does NOT eject it.
We'll see if things improve.
