I got my IPF 5000 just a few days ago. It was a presentation machine and I got it a bit cheaper, including the roll holder. When I got it into my office (which is brand new and I don't even have a PC in there yet), I played around with it, looking at the menus.
A bit foolish as I am, I was curious and chose the option to replace a print head (which was already installed). No real harm done there, except that I wasted quite a bit of ink... doh! Well, I put my paper into the roll holder and the printer took it, as it should. Seemingly, replacing the head triggered a adjustment print, since it also wasted about 80cm of roll paper, printing colored bars. Doh again ;o)
I know from that, that the roll holder is ok. Yesterday, I got my Notebook and wanted to set up the printer. I put some A4 paper into the tray and pushed the button to change from automatic to manual feed (which was nonsense, which I realised afterwards) and the printer asked me if I wanted to unload the roll, which I accepted. This worked (though it wasn't quite what I wanted) and I got an "red light" message from the printer, telling me that there is a problem with the roll unit and that I should turn it on.
I turned the printer off and on again. It then initialises and I can hear the roll unit work during startup. Just after the roll unit motor stops, the printer beeps and I get the same message again. I tried to un- and remount the roll paper holder, but it didn't change anything.
If I leave it off, I can print my A4 paper alright. But I can't seem to get the roll holder to work again. None of the buttons work after the printer is turned on (except for info, which doesn't do much).
Did anyone expirience this? I suppose I have made a user error somewhere down the line (oh, I also changed the tray media type to A4 and Premium Glossy paper). I can't believe that the roll unit is all of a sudden deffective.
Kind regards, Marco...