Pages: 1 2 3 [4]   Go Down

Author Topic: HP Designjet Z9 - HP has launched a new large format photo printer  (Read 4948 times)

deanwork

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1522
Re: HP Designjet Z9 - HP has launched a new large format photo printer
« Reply #60 on: June 29, 2018, 07:20:37 PM »

Two years. Wow, what horrible promotion on what seems like a killer printer, now that they fixed some of the firmware issues that were doing strange things like spraying ink inside the printer for no reason.

I can only imagine what the monochrome capabilities would be like if they would work with someone like Roy Harrington of QTR to write the software for it. They would only sell more ink and printers.  Royís curves for the little  P800 are outstanding on the gloss fiber media like Platine, totally clean neutral with No color crossover anywhere in the ramp.  And that is with one less light gray than the 10k has!

Itís kinda sad to see HP go the route of speed over subtlety, but I guess their mass market just ainít subtle. They will never beat the Z3200 bw by taking dilutions away.  It will be interesting to see their color results though in regard to dither and resolution with this new dot placement set up they are talking about. Could be some innovation in that.

John



quote author=Terry_Kennedy link=topic=124790.msg1052703#msg1052703 date=1530308601]
Over 2 years, actually - the first P10k sale-to-customer units (as opposed to trade show or demo units) shipped from the factory in April 2016 and were installed and running at customer sites by July.

Other than videos from trade shows, the only non-Epson videos I've seen are various "look at this wonderful new printer we got - watch us take it out of the box" and various edits of the Epson videos by distributors. And the samples (as you and others have mentioned) don't show off the capabilities of the unit - I've discarded better output that the samples I saw. I've had to rely on comments (like the ones in this forum) from early adopters, and waited nearly 2 years to order one, so that the bugs were hopefully all worked out. With a little more effort from the manufacturers, they might sell more printers, sooner, to people like me.
[/quote]
Logged

MHMG

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1105
Re: HP Designjet Z9 - HP has launched a new large format photo printer
« Reply #61 on: June 29, 2018, 10:54:15 PM »

I've always been curious how Epson, Canon, and HP or for that matter media manufacturers like Hahnemuhle, Canson, etc., identify their "industry influencers" and take into account said expert opinion as they go about designing next generation printers, ink sets, and/or media.

With respect to ink and media longevity objectives, it has only been in the current calendar year 2018 that any major printer or media manufacturer has ever bothered to contact Aardenburg Imaging & Archives. I totally get it that I haven't gone out of my way to cultivate those relationships, and sure, I also totally get who normally gets those calls, but seriously? Why wouldn't any manufacturer cast a slightly wider net to get some more nuanced opinions about what the next generation printers, inks, and media should aspire to give to one's most demanding customers? LULA's Printers, Paper, and Inks forum and the regular cast of informed endusers who regularly participate here is a great resource for them. I hope the vendors lurk here. I know some do.

all the best,
Mark
http://www.aardenburg-imaging.com
« Last Edit: June 29, 2018, 10:57:59 PM by MHMG »
Logged

deanwork

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1522
Re: HP Designjet Z9 - HP has launched a new large format photo printer
« Reply #62 on: June 30, 2018, 12:03:37 AM »

The only printer reps Iíve ever talked to at a trade show that cared about art  printerís opinions were the Barcelona guys from HP. They were great and took notes from our informal discussions and asked lots of questions. The Epson people were always kissing up to ad photographers and the Canon people just seemed confused. HP was the only company that I saw sending out their smart people, but that was 10 years ago, who knows where they are now. I know one thing, all of the sales people Iíve met were not worthy of representing their engineers. In the case of the HP guys, we were talking to the engineers, the guys who designed the system.



quote author=MHMG link=topic=124790.msg1052778#msg1052778 date=1530327255]
I've always been curious how Epson, Canon, and HP or for that matter media manufacturers like Hahnemuhle, Canson, etc., identify their "industry influencers" and take into account said expert opinion as they go about designing next generation printers, ink sets, and/or media.

With respect to ink and media longevity objectives, it has only been in the current calendar year 2018 that any major printer or media manufacturer has ever bothered to contact Aardenburg Imaging & Archives. I totally get it that I haven't gone out of my way to cultivate those relationships, and sure, I also totally get who normally gets those calls, but seriously? Why wouldn't any manufacturer cast a slightly wider net to get some more nuanced opinions about what the next generation printers, inks, and media should aspire to give to one's most demanding customers? LULA's Printers, Paper, and Inks forum and the regular cast of informed endusers who regularly participate here is a great resource for them. I hope the vendors lurk here. I know some do.

all the best,
Mark
http://www.aardenburg-imaging.com
[/quote]
Logged

Terry_Kennedy

  • Newbie
  • *
  • Offline Offline
  • Posts: 7
Re: HP Designjet Z9 - HP has launched a new large format photo printer
« Reply #63 on: June 30, 2018, 07:53:34 PM »

The only printer reps Iíve ever talked to at a trade show that cared about art  printerís opinions were the Barcelona guys from HP. They were great and took notes from our informal discussions and asked lots of questions. The Epson people were always kissing up to ad photographers and the Canon people just seemed confused. HP was the only company that I saw sending out their smart people, but that was 10 years ago, who knows where they are now. I know one thing, all of the sales people Iíve met were not worthy of representing their engineers. In the case of the HP guys, we were talking to the engineers, the guys who designed the system.

The isolation of engineering from marketing (and possibly more importantly, customer support) is a big problem across many industries. I've been on both sides of the problem - being an engineer and making lunchroom complaints to other engineers that we're being used as a glorified text-to-speech service, simply reading the manual to the customer because they couldn't be bothered to do that themselves. On the customer side I often seem to get someone from support who completely misunderstood the problem (which, these days, often seems to have an added language barrier). One partial solution I've implemented (on the support side) and suggested (from the customer side) is flagging accounts with a "customer actually has a clue what they're talking about" flag, and if the front-line support people see that and can't resolve the issue to the customer's satisfaction in 1 or 2 emails, the issue escalates directly to engineering. Some companies add a second flag, which I'll call "customer is clueless, but pays us enough money for support that we don't care".  ::)

At the moment, there doesn't seem to be any way to even "throw a note over the wall" directly to Epson engineering - everything goes thrrough customer service, who don't seem to be able to do anything other than dispatch a repair if the unit is broken (to their credit, that does seem to work well, at least in major markets like NYC) or provide a possibly-relevant response to a question. As an example of a feature I'd like to request, the P10K/P20K have a very nice feature where they remember the media type last used for each of the 3 feed methods - roll, cut sheet, or flat stock. It asks if you want to use that same media type (press OK) or specify a different media type. That's great. However, the "Load paper" button calls up a screen where you get to choose one of those 3 feed methods. But it doesn't remember which one was last used and always defaults to roll, so if I'm printing a bunch of prints on flat stock, every paper load involves 2 presses of the down button and then OK, instead of being able to just press OK if I want to feed "more of the same" into the printer.
Logged
Pages: 1 2 3 [4]   Go Up