A visit to corporate websites with an eye toward after-the-sale service is very revealing.Epson
, has a "Professional Imaging" page:Epson Professional Imaging pageHP
, has a "Graphic Arts" page:HP Graphic Arts page
With links to Pro Photo , Digital Fine Arts, Graphic Design and other areas.
Plus a "Large Format Printing Knowledge Center" that is really cool:HP Large Format Printing Knowledge CenterCanon
, has a "Large Format Printers" page:Canon Large Format Printers page
A little digging and one can draw conclusions about who cares the most about their customers. Having satisfactory experiences with equipment
from all three companies, I am (hopefully) objective here in making the following ranking:
1. HP has an extensive site, with training, drivers, and support guides. (Heck, they even have support guides for the Z2100, a printer that has not even been released!)
2. Epson, while more marketing oriented, also has a lot to offer from a support standpoint. They are very good about making product updates available.
3. (A VERY distant third.) Canon has mostly marketing information, with a few links to drivers and software, most of which were probably included with the printer to begin with. In other words, not much new.
If I missed anything, set me straight!