or do I have another problem?
Long time listener lurker, first time caller poster. Anyway. . .
I recently acquired a 7890 that's literally like brand new. The total print count was 10 and all maintenance components, except ink and the maintenance tank, registered as new. The inks were between 20 and 60 percent. I attribute the low ink values to the fact that the owner had auto nozzle check set to "every job" and print nozzle check pattern to "every page". I ran a nozzle check (perfect) and printed a test print before purchase. I didn't use any paper profiling when I printed because I didn't know the type of paper in the machine but the print looked "decent".
So here's the problem. When I got it back to my office and got everything set up, I printed an image from a senior photo session that I had already printed on an Epson R800. The R800 print matched the LR/PS edit and looked great. When I printed the image on the 7890 the colors were off from the screen and the R800 print. In both cases, the prints were made from Lightroom on Epson Premium Photo Luster with the appropriate paper profiles (from Epson). After additional nozzle checks, reprints using Epson's profile and letting the printer manage color, printing Bill Atkinson's test print, all with similar results, I decided to print the image on my 4880 (same inkset and a printer I've never noticed any extreme color variations from the edit) using Epson's profiles. The 4880 print didn't have as much "pop" and the colors were not exactly like the R800 but for the most part, true to the image in LR. Next, I fired up the ColorMunki and created a new profile for the 7890. When I printed the image using the new profile, the colors were almost indistinguishable from the edit and the R800 print.
I've attached the images for the sake of comparison (scanned, the colors are not a perfect match to the prints but good enough to show the bad color of the 7890 with Epson profiles).
It should be noted that when I got the printer back to my office, it didn't immediately recognize the the LVM cartridge. My research says that is a fairly common problem but I thought I'd give full disclosure since the bad images seem to lack magenta.
So, are the canned profiles the problem or something else?