They still have not sorted me out four months in. At the end of August, when I discovered that Studio would not recognize my previous purchases because performed under sometimes different emails, I sent them a message requesting consolidation of my purchases under a single email so that they could be used in Studio. Several emails and months later the first week of December supposedly someone processed a free order on my account adding only about half of my previous plug-in purchases - the missing half are the ones that I use most: clarity, detail, sharpen, B&W, etc. There was no notice, I discovered this myself logging into their Studio site today after noticing that still none of those was operational in Studio (why are there two different sites, with different logins anyways?).
Four months later, lots of wasted time collecting proof of purchase and prompting them along for this? I've had enough and I have stopped recommending them. There are good alternatives for every single one of their products out there, I suggest you look elsewhere.
Jack