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Author Topic: Z3200, MAC: Image is getting truncated on left side of print UPDATE  (Read 827 times)

plasakow

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Updates:

I now think I need formatting advise since I get same results on a separate Designjet.

New photos attached.

I tried printing on another Designjet (Z6200) on another Mac. Same results. Also tried printing from other applications. Same results also.

On another board, someone suggested looking at the RIP. I'm ignorant of RIPs, although I know what the acronym stands for. My process is create the image on Photoshop, save to jpg, then print from, usually, Preview.

I also tried using 4800X7200 (16X24) native prints. Same result.

Acting on DeanWork's comment, I tried it using "Photo Printing Wizard" on a Windows box.  While I can't actually get it to print (it's an old machine) the pre-print preview shows the same clipping. 


I produce many copies of 16X24 and 24X36 versions of the same images, but the 16X14 version is getting about half an inch cut off the left side (as it comes out of the printer).   

All the image files are 7200X10800 300dpi. I use the same file for both sizes.

In the Mac print dialog:

  • I use the factory preset "ARCH D" for the 24X36 version
    I use a custom size 24X16 for the 16X24 version
The 24X36 versions are fine, but the 16X24 prints are truncated. 

Any ideas?  Thanks!!!

Detail of print file for reference

Photo of same detail, 16X24 print


« Last Edit: February 15, 2018, 12:32:45 PM by plasakow »
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deanwork

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Re: Z3200, MAC: Image is getting truncated on left side of print.
« Reply #1 on: December 31, 2017, 02:14:20 AM »

Mac is doing strange things with the borders with their hp driver. . QImage is great on windows but not quite out yet for Mac version it seems, but maybe soon.. This issue goes back pre 2004. Ug. For sheets I'm going to have use my pc.


I produce many copies of 16X24 and 24X36 versions of the same images, but the 16X14 version is getting about half an inch cut off the left side (as it comes out of the printer).   

All the image files are 7200X10800 300dpi. I use the same file for both sizes.

In the Mac print dialog:

  • I use the factory preset "ARCH D" for the 24X36 version
    I use a custom size 24X16 for the 16X24 version
The 24X36 versions are fine, but the 16X24 prints are truncated. 

Any ideas?  Thanks!!!

Detail of print file for reference

Photo of same detail, 16X24 print
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BradSmith

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Re: Z3200, MAC: Image is getting truncated on left side of print.
« Reply #2 on: December 31, 2017, 04:37:38 PM »

What application are you using for printing? 
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plasakow

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Re: Z3200, MAC: Image is getting truncated on left side of print.
« Reply #3 on: December 31, 2017, 04:42:52 PM »

Preview, although when I print from Photoshop I get the same results.  Please see update in original posting.  Thanks for your response. 
« Last Edit: December 31, 2017, 04:46:54 PM by plasakow »
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glyph

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Re: Z3200, MAC: Image is getting truncated on left side of print.
« Reply #4 on: January 01, 2018, 11:48:47 PM »

Rather than asking it to be scaled in the printing process, I'd recommend creating two different files to a specific size. Although the paper sizes are the same, unless the margins differ, the aspect ratios of the two image areas will be different. That is because you are subtracting fixed dimensions from variable dimensions of a rectangle. I always create the proper size file and have "Scale to fit media" turned off. That way no additional interpolation is needed when it is ripped. The difference in aspect ratios and/or your margins in page setup are the likely culprits.
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plasakow

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Re: Z3200, MAC: Image is getting truncated on left side of print.
« Reply #5 on: January 04, 2018, 08:55:18 AM »

Rather than asking it to be scaled in the printing process, I'd recommend creating two different files to a specific size.

Thanks; already tried that. Same results. If I used emojis I'd put a sad-face here. 
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Wayne Fox

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Re: Z3200, MAC: Image is getting truncated on left side of print.
« Reply #6 on: January 05, 2018, 11:40:47 AM »

screenshots of your dialog boxes for printer and custom paper sizes maybe helpful. Letting the os/driver scale the image shouldn't be a problem, as long as you've allowed adequate borders needed by the printer. Did you mention which printer these were going to?

One thing that can cause oddities on the Mac like this is if you transpose your custom paper size dimensions.  The width refers to the width of the paper being used, not the width of the final print you are printing.  I'm assuming this isn't a problem since you indicated you use a 24x16 inch size which would be correct if you are printing these on 24" paper, but since it is a common issue with prints being cut off or only portions of a print being printed thought I would mention it.
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plasakow

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #7 on: February 13, 2018, 06:24:11 PM »

Bump for update
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kers

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #8 on: February 14, 2018, 04:25:45 AM »

Do you let the printer take care that the paper is aligned?

if yes - i do not know this problem,

but if you have unchecked the auto alignment  the printed part is use is shorter than expected.
( because it does not know its exact size)
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Pieter Kers
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plasakow

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #9 on: February 14, 2018, 11:20:56 AM »

Yes, it's perfectly aligned. That's easy to maintain with roll media. 
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Wayne Fox

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #10 on: February 14, 2018, 06:27:55 PM »

this is really tough to help with.  It looks like a problem with the border size in the custom setup of the 24x16 paper size, or an issue with a borderless setting.

Would really need to see all dialog boxes and settings to see if there is an oddity you might be missing, including your custom paper size dialog box.
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DougDolde

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #11 on: February 14, 2018, 09:25:52 PM »

I dunno either but I wouldn't print from Preview. Try using Photoshop.
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Ernst Dinkla

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #12 on: February 15, 2018, 04:26:48 AM »

Updates:

I now think I need formatting advise since I get same results on a separate Designjet.

New photos attached.

I tried printing on another Designjet (Z6200) on another Mac. Same results. Also tried printing from other applications. Same results also.

On another board, someone suggested looking at the RIP. I'm ignorant of RIPs, although I know what the acronym stands for. My process is create the image on Photoshop, save to jpg, then print from, usually, Preview.

I also tried using 4800X7200 (16X24) native prints. Same result.

Acting on DeanWork's comment, I tried it using "Photo Printing Wizard" on a Windows box.  While I can't actually get it to print (it's an old machine) the pre-print preview shows the same clipping. 


I produce many copies of 16X24 and 24X36 versions of the same images, but the 16X14 version is getting about half an inch cut off the left side (as it comes out of the printer).   

All the image files are 7200X10800 300dpi. I use the same file for both sizes.

In the Mac print dialog:

  • I use the factory preset "ARCH D" for the 24X36 version
    I use a custom size 24X16 for the 16X24 version
The 24X36 versions are fine, but the 16X24 prints are truncated. 

Any ideas?  Thanks!!!

Detail of print file for reference

Photo of same detail, 16X24 print



Did you solve the production so far by making a larger image of two 24x16 sizes in Photoshop so a 32(+)x24 image is printed and cut afterwards?

Z3200 24" model I guess, no inches mentioned in the sizes. What is the paper roll width? Are you using the PCL3 or PS3 driver?

There is a Qimage One demo (OS-X, Windows) you could try and some might be able to guide you more for that case.


Met vriendelijke groet, Ernst

http://www.pigment-print.com/spectralplots/spectrumviz_1.htm
March 2017 update, 750+ inkjet media white spectral plots
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plasakow

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #13 on: February 15, 2018, 12:30:02 PM »

this is really tough to help with.  It looks like a problem with the border size in the custom setup of the 24x16 paper size, or an issue with a borderless setting.

Would really need to see all dialog boxes and settings to see if there is an oddity you might be missing, including your custom paper size dialog box.

Here you go.  If there's anything else you'd like to see, let me know.
Pics of print dialog box and custom paper size definition box
« Last Edit: February 15, 2018, 12:33:51 PM by plasakow »
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plasakow

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #14 on: February 15, 2018, 12:43:10 PM »

I dunno either but I wouldn't print from Preview. Try using Photoshop.

I have. It makes no difference what app I print from. 
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kers

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #15 on: February 15, 2018, 01:30:15 PM »

Yes, it's perfectly aligned. That's easy to maintain with roll media.

OK so you use Roll media-   did you mention that before??

- try a custom size in photoshop... that is about what you need.

good luck

PK



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Pieter Kers
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plasakow

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #16 on: February 15, 2018, 06:19:29 PM »

OK so you use Roll media-   did you mention that before??

- try a custom size in photoshop... that is about what you need.

good luck

PK

Thanks. Regarding custom size in PS- the files are all saved as 10800X7200. I've attempted to troubleshoot by resizing to 7200X4800 in Photoshop and print that.  Same results.
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Wayne Fox

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #17 on: February 15, 2018, 06:27:09 PM »

Here you go.  If there's anything else you'd like to see, let me know.
Pics of print dialog box and custom paper size definition box
Preview by default can try to leave a border.  On an Epson printer, you would click the popup where it says Preview, and down below there are several Epson specific options to control various aspects of printing the job.  It seems somehow you need to tell your printer through preview to print borderless so you get exactly what you are trying to accomplish.  I have no problem printing a document sized to your specifications without any issues to an Epson printer, so all I can think of is there is a setting you are missing in the HP specific driver/dialog files.

sry canít be of more help.
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tonywong

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #18 on: February 15, 2018, 11:36:21 PM »

I recall I had something like that happen in Aperture, image shifted over by about 4mm and cut off on the other side...I wound up defining a page that was wider by about twice that and defining a margin that was wider on the other side to shift the image over so it was properly centred and border free on both sides.
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kers

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Re: Z3200, MAC: Image is getting truncated on left side of print UPDATE
« Reply #19 on: February 16, 2018, 04:22:56 AM »

Thanks. Regarding custom size in PS- the files are all saved as 10800X7200. I've attempted to troubleshoot by resizing to 7200X4800 in Photoshop and print that.  Same results.

i mean the paper size... make it custom and see what happens-
and then you can also print borderless with glossy paper...


In the Mac print dialog:

    I use the factory preset "ARCH D" for the 24X36 version
    I use a custom size 24X16 for the 16X24 version
« Last Edit: February 16, 2018, 04:48:11 AM by kers »
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Pieter Kers
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