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Author Topic: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess  (Read 1233 times)

macz5024

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Against my principles I tried upgrading my macOS 10.12.6 to 10.13.1 - after not having heard too many concerns. ;)

It took quite a while until finished but then everything seemed to be fine so far.. Until I wanted to calibrate my BenQ SW320 using Palette Master Element 1.2.5 (latest release).
Whether I tested the i1 Pro or the i1Display Pro, the process took ages (up to 15 minutes) - and up to 3 minutes for each one of the dark grey patches.
The result was not acceptable, which could not only be seen in numbers (mainly problems in the grey axis) but directly on the screen.

So: I really hope that there will be an imrovement on the BenQ software rather soon.
Will keep you posted when there is a solution available.

Btw: the good news: I was able to use Color Navigator on the Eizo CG 303 without any problems - with both devices and 10.13.1.

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Ellis Vener

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Re: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess
« Reply #1 on: November 20, 2017, 05:09:57 PM »

I have an SW271 and am having the same issues.  BenQ tech support is telling me the issue is with X-rite 's High Sierras compatibility issues  as Palette Master is based on Xrite software.

While it won't solve the Palette Master issue try this work around suggested by Xrite @ https://www.xrite.com/service-support/knownmacosxhighsierra1013issues

The newly created display profile is not being applied to the display at completion. In order to take advantage of your newly created profile, do the following:
Go to System Preferences > Displays > and click on the “Color” tab
Monitor profile will then load
« Last Edit: November 20, 2017, 05:16:06 PM by Ellis Vener »
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andrewrodney

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Re: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess
« Reply #2 on: November 20, 2017, 06:37:07 PM »

I have an SW271 and am having the same issues.
Happy to report no such issues with NEC SpectraView software on 10.13.1.
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Andrew Rodney
Author “Color Management for Photographers"

Czornyj

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Re: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess
« Reply #3 on: November 21, 2017, 03:35:01 AM »

Happy to report no such issues with NEC SpectraView software on 10.13.1.

Well, well, well, who would have thought?  ;D

andrewrodney

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Re: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess
« Reply #4 on: November 21, 2017, 07:47:26 PM »

Well, well, well, who would have thought?  ;D
To be clear, I'm referring to the US product, not sure how BasICColor, the version provided outside the US behaves.
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Andrew Rodney
Author “Color Management for Photographers"

DougDolde

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Re: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess
« Reply #5 on: November 21, 2017, 09:07:55 PM »

This isn't the first time I've heard complaints about the BenQ. Sounds like a brand to avoid
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Czornyj

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Re: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess
« Reply #6 on: November 22, 2017, 04:01:57 AM »

To be clear, I'm referring to the US product, not sure how BasICColor, the version provided outside the US behaves.
The US version (SpectraView II) is the only one that I use. Most reliable hardware calibration software that I ever saw, and the only one with NEC PA specific spectral calibration for i1D3. Thanks God since 3-4years it’s also available in EU.

macz5024

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Re: High Sierra - Profiling the BenQ SW320 - takes ages and ends up in a mess
« Reply #7 on: December 18, 2017, 05:19:12 AM »

BenQ has just release a new profiling software 1.2.6 which should address this issue. I have switched back to Sierra - but also for ther reasons...
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smahn

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BenQ has just release a new profiling software 1.2.6 which should address this issue. I have switched back to Sierra - but also for ther reasons...

I'm not seeing anything more recent than 1.2.5. Can you tell me where to find 1.2.6?
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