Good pointers everyone, thanks. Nothing in Spam. I am simply trying to get the new plug-ins working in PS via Studio. I have a multitude of them, bought over the years with sometimes different emails. When I log into the Studio site via the one mail I registered with, it only shows some of my licenses.
Hi Jack,
Yes, having registered with multiple email addresses confuses their license tracking. I once used to have such an issue with two email addresses, which they resolved for me.
I sent over a list of the licenses I own, the dates I bought them and relative order numbers and asked for consolidation of all my purchases under that working email so that they will show up in the authorized list and I can use them in PS via Studio.
Topaz Studio itself is free, but your purchased licenses need to be checked against a single email address registration, to see if updates must be installed and to unlock them. Updates and upgrades are free for life once purchased, so they need to keep track, and they now use the Studio license email address for that. Once it's setup properly it works automatically.
I completed the support form on their site on August 30th, first reminder email was September 24th, second reminder email October 4th, now this thread. Good idea to try their forum, I'll give it a shot.
Yes, you probably got affected by them being swamped with all sorts of requests for assistance around their Studio releases. That's unfortunate, but once you get their attention, e.g. via an additional user-to-user forum attempt (don't swamp them there though), things will get sorted out, I sure.
Good luck, it will get solved.
Cheers,
Bart
